EPIC REWARDS FREQUENTLY ASKED QUESTIONS
What is the Epic Rewards program?
Epic Rewards is a program where you earn rewards for each of your eligible purchases. Your Rewards Balance can then be selected in the checkout to be applied as a discount off your next eligible purchases. Rewards are funded by Epic and do not impact our industry-leading revenue share model of 88%/12%.
How do I join the Epic Rewards program?
All Epic Games account holders will be enrolled in the Epic Rewards program when they accept the latest version of the Epic Games Store End User License Agreement.
How much can I earn back with Epic Rewards?
The standard rate is currently 5% back on all eligible purchases. This rate can be boosted during promotions for a limited time, after which it will return to the standard rate.
Where is the Epic Rewards program available?
You can earn and redeem Epic Rewards for purchases on the Epic Game Store and in-game purchases on PC for Epic games like Fortnite as well as participating games and apps that use Epic Game Store purchase methods and checkout flows.
Who can use the Epic Rewards program?
In order to use the Epic Rewards program, you must be authorized to make purchases in the Epic Games Store. For more information about Epic’s Parental controls here.
How do I earn Epic Rewards?
Epic Rewards are earned on all eligible purchases inside the Epic Games Store and in-game purchases for participating game clients that use Epic Game Store purchase methods and checkout flows. If the purchase is eligible, the corresponding amount of Epic Rewards will be displayed in the checkout under the order summary.
How long before my Epic Rewards are granted and can be used on another purchase?
Epic Rewards will be granted to your Rewards Balance 14 days after you completed an eligible purchase. You can check the status of your Epic Rewards in your account Management settings by clicking on the Epic Rewards sidebar item.
How do I redeem my Epic Rewards?
You can select your Epic Rewards in the checkout and apply them to get a discount off your purchase.
Are there any restrictions on what I may redeem my Epic Rewards for?
Epic Rewards cannot be applied to subscriptions like Fortnite Crew. However, you will earn Epic Rewards for each recurring payment.
Can I earn and redeem Epic Rewards on in-game purchases?
If the game or app is using the Epic Games Store checkout flow, then you can both earn and redeem Epic Rewards on those transactions. If the game does not use the Epic Games Store checkout flow, you will not earn or be able to redeem Epic Rewards on those transactions.
Can I use Epic Rewards to purchase virtual currencies?
Yes, Epic Rewards can be redeemed in the Epic Games Store checkout flow when purchasing virtual currencies.
Where do I check my Rewards Balance and history?
You can check your current Rewards Balance in your account Management settings by clicking the Epic Rewards sidebar item. There, you will find additional information if you have Epic Rewards that are pending, redeemed, or expiring soon.
Do Epic Rewards expire?
Yes, the Epic Rewards will expire 25 months from the date on which they were granted to the Rewards Balance.
I just made a purchase, why hasn’t my Rewards balance updated?
Your Epic Rewards will be granted to your Rewards Balance 14 days after completing the associated purchase. You can check your pending Epic Rewards in your account Management settings by clicking the Epic Rewards sidebar item.
Two weeks have passed and I am still missing currency from my Epic Rewards balance, who do I contact?
You can contact our support team here. We also recommend browsing our support center articles, which may help answer questions or resolve issues. In the case of a pre-purchase, your Epic Rewards will be granted to your Rewards Balance 14 days after it is released.
Do I earn Epic Rewards on my Fortnite Crew subscription?
Yes, you will earn Epic Rewards for each recurring payment. However, Epic Rewards can’t be redeemed to purchase a Fortnite Crew subscription.
I am a Fortnite Crew subscriber, why am I not earning anything in the Epic Rewards program?
In order to earn Epic Rewards your Rewards Balance must be active. If you have an active subscription and haven’t accepted the latest version of the Epic Games Store End User License Agreement yet, you can do so in your account Management settings > Subscriptions.
Can I refund something I bought with my Epic Rewards balance?
Yes, Epic Rewards will be refunded to your Rewards Balance, but only if the request is submitted within 14 days after completing the associated purchase.
Are pre-purchases eligible to earn and redeem Epic Rewards?
Yes, pre-purchases are eligible to both redeem and earn for Epic Rewards. The Epic Rewards will become available for use 14 days after the date of release.
Am I allowed to transfer Epic Rewards between different accounts?
No, transfer of Epic Rewards between accounts is not permitted. Epic Rewards have no cash value and cannot be transferred, traded, or cashed out.
Can I combine Epic Rewards with other discounts?
Yes, Epic Rewards can be combined together with sales discounts and coupons for even greater discounts.
If I want to delete my Epic Games account, what happens to my unused Rewards balance?
Once the account is deleted, the Rewards Balance will be permanently deleted as well
What happens to my Reward Balance if I decide to change my account country?
Transfer of Rewards Balance between countries is not allowed. We recommend using all your Epic Rewards before changing your account country, otherwise the Rewards Balance will be forfeited.
Epic Rewards are displayed as currency, can they be cashed out?
No, Epic Rewards have no cash value and cannot be transferred, traded, or cashed out.
Will I be granted Epic Rewards for purchases made with Epic Wallet funds?
Yes, you will earn Epic Rewards for eligible purchases made with Epic Wallet funds.
Can I apply Epic Rewards when adding funds to my Epic Wallet?
No. Epic Rewards cannot be redeemed when adding funds to your Epic Wallet but you will earn Epic Rewards for eligible purchases made with Epic Wallet funds.