Children’s Privacy

Last Updated: 24th June 2024

Welcome to Epic!

Epic Games, Inc. is headquartered in Cary, North Carolina. We and our subsidiaries have offices and operations located around the world that help create and deliver some of your favorite products and services, including games like Fortnite and development tools like Unreal Engine (see “Our Global Operations” below).

This privacy policy describes the different ways we may collect, use, and share information on, through, or in connection with the Epic Services (see “What are the Epic Services?” below). If you have any questions, you can always reach out to us as described in “Contact Us” below.

When we refer to “Epic” (or any similar terms like “we” or “us”) in this privacy policy, we mean the Epic Games entity that controls and is responsible for your information, including Epic Games, Inc. and its subsidiaries that help provide and support the Epic Services. You can also find details about the data controller for personal information we collect through different Epic Services in “Contact Us” below.


We use the term “Epic Services” to describe any Epic products or services that directly link to this privacy policy. These include, for example:

Note that your use of the Epic Services may also be subject to additional terms and conditions. For example, you must review and accept the Fortnite End User License Agreement (link) to play Fortnite, the Psyonix Terms of Use (link) to play Rocket League, and the Fall Guys: Ultimate Knockout – End User License Agreement (link) to play Fall Guys, and the Horizon Chase 2 End User License Agreement (link) to play Horizon Chase 2.

Please read this entire privacy policy. You should also carefully review any other agreements that apply to the Epic Services you use, and confirm you understand and agree to them, before using those products or services.


The types of information we collect depend on how you interact with us. Generally speaking, we collect information in three main ways: A) when you provide it to us, B) automatically when you use the Epic Services, and C) from service providers and third parties.

A. Information You Provide

You can provide us with different kinds of information depending on how you interact with the Epic Services. Sometimes we’ll ask you to provide specific pieces of information, such as when we require it to provide parts of the Epic Services to you (for example, by prompting you to provide your date of birth or complete an online registration process). If we ask you to provide us with information in these cases and you choose not to, you may not be able to access the relevant Epic Services and/or some features may not operate as intended.

For instance, in order to make purchases on the Epic Games Store and to play some of our games, you’ll need an Epic account. To create one, you’ll need to provide us with basic registration information like your name, a public-facing display name, password, the country you live in, and email address. If you want to make a purchase, we may ask you to provide payment-related information (like your credit card number and expiration date) to complete the transaction. In addition, many of our services require your date of birth to determine which features we can offer you and which settings to apply to your account based on your age and location.

We also collect the information you voluntarily provide to sign up for email alerts, use social features like forums or chat, register for early access to our games, use our developer tools (including to create and publish games and other content), enable two-factor authentication, register for or attend our events, complete surveys, or contact us through Player Support requests or customer service. If you use our voice chat feature and voice reporting is enabled in a voice channel, snippets of voice chat audio data will be stored on your device and the devices of participants in the voice channel. If a violation of our Community Rules is reported, these snippets may be transmitted to Epic to help us enforce those Community Rules. If you enter a contest or competitive event, or participate in our Support-A-Creator or Island Creator programs, we’ll collect your application information and other information we may need to help confirm your eligibility and process payouts. We collect whatever information you choose to provide to us in those or other similar cases.

B. Information We Collect Automatically

We collect some information automatically when you visit, access, or use the Epic Services. This includes information about your gameplay or application usage, purchases, entitlements, and other activity in the Epic Services, typically associated with your account (if you are logged into your Epic account or use a third-party account to access the Epic Services) or with an identifier we have assigned to your device or profile. While the specific types of information that we automatically collect may vary, they generally include:

  • Usage information and statistics about how you interact with the Epic Services, including the application you used or the game you played, how long you used or played it and when, gameplay attempts, progression and results, saved preferences, crash reports, the URLs of our websites that you have visited, URLs of referring and exiting pages, page views, time spent on a page, number of clicks, and platform type;
  • Technical information about your computer, device, hardware, or software you use to access our services, such as IP address, device identifiers, your internet service provider, plugins, or other transactional or identifier information for your device (such as device make and model, information about device operating systems and browsers, or other device or system-related specifications); and
  • The general location of your device, which we typically derive from your device’s IP address.

The Epic Services use technologies such as cookies, log files, and web beacons to automatically collect the types of information listed above. Some of these technologies may create small files or record-keeping tools that may be stored on your device. They help us, our service providers, and third parties recognize your device and provide information about how you use and interact with the Epic Services. For example, they support our ability to authenticate users, remember preferences, manage advertising, personalize experiences, and conduct data analytics.

Please note that if certain features on the Epic Services are provided by third parties, those third parties may also use automated means of data collection and may record information about your use of the Epic Services, their services, or others’ websites over time. For example, when you use Epic Services that include third party software (like Unreal Engine), those third party providers may collect information through their technology. These features are subject to those third parties’ privacy notices and policies.

C. Information We Collect from Other Sources

In some cases, we may also receive information about you from service providers and third parties in connection with your use of the Epic Services or your interactions with us on other platforms.

For example, some other developers allow you to use your Epic account to log in to their service. And if you choose to link your Epic account with your account on a third-party social media (like Facebook), gaming (like Steam), or other similar website or service, or if you interact with an ad for one of the Epic Services on an external website or service, the company that operates that website or service may share some information with Epic in accordance with their own privacy practices. Your privacy settings on the other company’s website or service typically control the specific types of information they can share with Epic, so please be sure to review and update them regularly. Common examples for linked accounts might include your third-party account display name and user ID, as well as associated device information, name, and email address. For participants in our Support-a-Creator program, we may also collect the number of social media account followers you have for program eligibility purposes.

You can also buy, download, or access some Epic Services on or through services operated by third parties. If you do, they may provide us with information to facilitate your access to and use of the Epic Services. This typically includes information like your display name, user ID, and device and region information. For example, you can choose to download and play games like Fortnite on gaming consoles (like PlayStation®, Microsoft Xbox, and Nintendo Switch) through your gaming console account. When you do, the company operating that platform or service may share some information with us, which helps us do things like facilitate your gameplay and track your progression and entitlements.

D. Fraud Prevention & Anti-Cheat

Providing users with a fair, balanced, and competitive experience on the Epic Services is extremely important to us. We strictly enforce prohibitions against cheating, hacking, account stealing, and any other unauthorized or fraudulent activity on the Epic Services. We use a variety of anti-cheat and fraud prevention technologies to help us identify and prevent malicious activity. These services may collect and analyze data about your computer and the software on your computer to detect cheating and may be provided by Epic or by service providers such as BattlEye.


As a general matter, we use the information we collect (either individually or in combination with other information collected as described in this policy) to help us provide, improve, customize, analyze, and promote the Epic Services.

This includes using it for purposes such as:

  • Creating, verifying, and managing user accounts and features;
  • Providing the Epic Services, as well as support and assistance for them, including by responding to inquiries, processing transactions or requests, and communicating with users (such as by sending service and account-related messages and updates);
  • Developing, delivering, and improving the Epic Services and other offerings, some of which may be offered in partnership with other parties;
  • Personalizing your experience, including by presenting content or features better tailored to you or your interests, or our inferences about your interests (for instance, if you frequently play games in a certain genre, we may infer that you’d be interested in that genre and suggest similar games to you);
  • Promoting the Epic Services, including managing, customizing, and measuring the effectiveness of our advertisements, promotional offers, surveys, and events;
  • Managing alpha, beta, or early access tests (and collecting feedback);
  • Conducting data analytics (like analyzing how the Epic Services are used so we can better understand, improve, and personalize them);
  • Complying with our legal or contractual obligations and enforcing our terms; and
  • Securing the Epic Services, such as by detecting fraud and otherwise protecting Epic and other users from illegal or harmful actions.

We may also process information that does not identify you individually, including aggregate or de-identified information that we create or collect from other sources. This information helps us better understand larger groups of users. If we combine this information with information that identifies you, we will treat it as described in this privacy policy. But please note that this privacy policy does not restrict our ability to process information that does not individually identify you, and we may use and disclose aggregated or de-identified information for any reason permitted by law.


We may share some of the information we collect to help operate and improve the Epic Services. Depending on how you interact with us, common examples might include sharing:

  • With console and platform partners (for example, to facilitate gameplay when you access the Epic Services through a third-party console provider);
  • With other game developers (such as to enable features for games you acquire through the Epic Games Store);
  • With other users (like if you use social features such as chat);
  • Publicly (for example, your display name, content you create or share, basic game statistics, and other similar information may be generally accessible to others);
  • With service providers that operate on our behalf to help support the Epic Services in accordance with our instructions (for example, cloud storage providers, payment processors, or marketing and advertising partners);
  • When we believe we must in order to comply with the law or to protect you, Epic, or others (for example, in response to court order or subpoena, as part of an investigation of fraud or other illegal activity, or violation of our terms or policies, or if necessary to protect others from death or serious harm to body or property);
  • With other Epic entities (including to help provide support for the Epic Services internationally);
  • In connection with certain types of corporate transactions (like in the event of a restructuring or the sale of all or a significant part of our business); and
  • With your permission (for example, if you link external accounts with your Epic account, or use your Epic account to sign in to third-party games and services or participate in cross-promotional events).
  • We may also share information that does not identify you with third parties, including aggregate or de-identified information.

No mobile phone numbers provided to Epic for security purposes will be shared with third parties or affiliates for marketing/promotional purposes. Third parties you interact with through Epic Services may have different privacy practices than Epic, so we encourage you to review their privacy policies before sharing your information with them.


We are designing the Epic Services to be welcoming to users of all ages around the world. This means that we collect age information from users, and some of our services will provide a different experience based on what we know about the age of a user and where they live. The information below is for parents and guardians to understand our privacy practices with respect to children (under 13 or the age of digital consent in the user’s region, whichever is higher).

When a user indicates that they are a child, they are placed in a “Cabined Account” until they are no longer a child as defined above or until their parent or guardian provides additional privacy permission and enables parental controls. Cabined Accounts can play Epic’s games such as Fortnite and Fall Guys, but features like voice chat and real money purchases are disabled. Epic collects limited personal information from Cabined Accounts to operate them, in each case according to applicable youth privacy and protection laws:

  • Date of birth and country to determine age and apply appropriate settings
  • Parent or guardian email address to provide notice and seek consent to additional features (which is deleted if the parent does not respond within 14 days)
  • User email address for sign-in (which is only stored in an unreadable hashed and salted form)
  • Persistent identifiers like IP address, gaming platform account IDs, necessary website tracking technologies, and device identifiers in order to provide and maintain the Epic Services (including analytics to improve them), protect the security and integrity of users, ensure legal and regulatory compliance, and facilitate in-game personalization such as game advancement and avatar choice.

If a user with a Cabined Account contacts us with a question or request, any personal information provided will be deleted after the inquiry is resolved. When we share personal information from Cabined Accounts externally, it is to help us carry out these limited purposes (like sharing with consoles to help run your game or with our cloud storage provider). You can learn more about Cabined Accounts here.

Notice, Consent, and Parental Controls

We collect a parent or guardian email address from a child player in order to send the parent or guardian an email notice that the child has created a Cabined Account. This notice also lets them review our privacy practices for non-Cabined Accounts, provide consent to a non-Cabined Account for their child to enable additional features, and set up Parental Controls. Please note that parents/guardians must complete our parent verification process in order to provide consent to a non-Cabined Account.

We use Kids Web Services (KWS), a service offered by our subsidiary Kids Web Services Ltd, for parent/guardian and user age verification purposes. KWS will remember that you have verified your age the next time you use your email address to access other games/services powered by KWS technology, so that you won’t need to verify again. Epic and KWS are jointly responsible for the handling of your personal information. You can learn more about how verifiable parental consent works here, and about KWS in the KWS Privacy Policy.

When a parent or guardian gives permission for a non-Cabined Account for their child, Parental Controls are enabled automatically. Parental Controls can then be accessed using a PIN code, let you change choices about particular features made during the permission flow, and further customize your child’s experience. You can learn more about our Parental Controls here.

Once a parent has authorized a non-Cabined Account for their child, the privacy practices described elsewhere in this Privacy Policy generally apply, but younger users may not have access to all content or features (because of our default privacy settings, age requirements for certain service and features, and/or parental controls in place). Depending on the parental control settings and the user’s age, users may access communications and social features (like chat), and freely interact with most of the Epic Services (including downloading other games from the Epic Games Store). When a user accesses a third party game or app through the Epic Games Store, some account information is shared with the publisher or developer of that game or app to enable the transaction and product features. You can see the developer and publisher on each product listing before download, but you can also review a list of all of them here. Please contact us as described below with any questions about Epic’s data sharing with these third parties. For additional details, please see “What Information Do We Collect?”, “How Do We Use Information?”, and “How Do We Share Information?” above.

Child and Parent Privacy Rights

Child users and their parents can exercise their individual privacy rights as described in Section 6 below. Parental Controls enable parents and guardians to change the choices they’ve made about their child’s use of specific features like voice chat. Parents and Guardians can also review the child’s personal information held by Epic Games, and delete their child’s Epic account (which deletes the personal information and stops further collection). To exercise these rights or ask any questions about how we handle children’s personal information, please see the “Contact Us” section below, or head straight to our Parent Support Request form.


We seek to provide you with meaningful choices about the personal information we collect. The specific choices available to you often vary depending on the exact nature of our relationship with you, such as the Epic Services you use. Common examples include:

  • You can request that we provide access to, or that we correct or delete, personal information we’ve collected from you. Please submit requests to access, update, or delete personal information associated with your Epic account by reaching out to us as described in “Contact Us” below. Note that we may ask you for additional information to help us verify who you are before completing your request.
  • You can change your email marketing preferences at any time, such as by using the opt-out mechanism provided in our marketing emails, updating your Epic account settings, or contacting us with your request (see “Contact Us” below).
  • You can change your privacy settings on other parties’ websites (such as social networks) or platforms (like console providers) to limit the information they may share with us.
  • You can change your browser or mobile device settings to block, manage, delete, or limit tracking technologies like cookies. In some cases, blocking or disabling cookies may cause the Epic Services not to work as intended and some features may not be available.
  • If you’re under the age of 18 and have an Epic account, you can ask that we remove or anonymize certain content you’ve provided on the Epic Services. Please direct requests to help delete or edit content on the Epic Services to Epic as described in “Contact Us” below.
  • Parents and guardians can adjust the settings for their child’s Epic account by visiting https://www.epicgames.com/fortnite/en-US/parental-controls.

Some parts of the world provide individuals with specific choices related to their personal information by right under local law.


Epic Games, Inc. is based in the United States, but we operate globally to help provide users all around the world with a better experience on the Epic Services. We have subsidiaries, offices, service providers, and partners worldwide to support these operations in a number of different ways -- for example, the developer of Fall Guys is a subsidiary called Mediatonic Limited that is based in the United Kingdom. This means that Epic may process the information we collect in connection with your use of the Epic Services in places outside the region where you reside.

A. Data Transfers

When you use the Epic Services, your information may be transferred to or stored in the United States or other countries where we or our service providers operate. The data protection laws and rules in these countries may be different than those where you live. We rely on various legal mechanisms to help lawfully support transfers of information outside the country of collection where appropriate. If permissible under local law, you’re authorizing Epic to process your information in any of the locations where we operate (including the United States) by using the Epic Services.

To learn more about the Epic entity responsible for operating the Epic Services you use, see “Contact Us” below.

B. California Residents

The California Consumer Privacy Act or “CCPA” provides consumers residing in California certain rights with respect to their personal information. If you are a California resident, you may have the right to: (1) request to know more about the categories and specific pieces of personal information we collect, use, and disclose; (2) request deletion of your personal information; (3) opt out of sale of your personal information (if any); and (4) not be discriminated against for exercising these rights.

You or your authorized agent may make these requests by contacting us as described in “Contact Us” below. Note that we may ask you for additional information to help us verify who you are before completing your request. If we receive your request from an authorized agent, we may ask for evidence that you gave that person authority to submit requests to exercise rights on your behalf. We will not discriminate against you if you exercise your rights under the CCPA.

We collect the following categories of personal information, as described in the CCPA:

  • Identifiers (such as email addresses);
  • Demographic information (like ages);
  • Commercial information (including entitlements or purchase history);
  • Internet or electronic network activity (for example, gameplay or website usage details);
  • Audio, electronic, visual, or similar information (like voice chat);
  • Geolocation information (such as may be derived from your IP address or included in your billing information);
  • Other “personal information” as defined under California law (like your credit or debit card information); and
  • Inferences drawn from any of these categories (for example, about the genres of games you may prefer to play based on your purchase history).

For details about the precise data points we collect and the categories of sources where we got that information, please see “What Information Do We Collect?” above. We collect personal information for the business and commercial purposes described in “How Do We Use Information?” above.

Epic does not sell or share (as those are defined in the CCPA) the personal information we collect. We do, however, disclose personal information as described in this policy (see “How Do We Share Information?” above). In the past 12 months, we have disclosed personal information to the following categories of recipients:

  • Business partners (for example, if you request that we share your email address with the developer of a game you purchase on the Epic Games Store);
  • Other Epic entities (like to subsidiaries that may help support certain Epic Services);
  • Other users (for example, if you use chat or social features on the Epic Services);
  • Service providers (as described in “How Do We Share Information?” above);
  • Operating systems and platforms; and
  • Government entities or other third parties in response to a legal request.

C. Residents Of The European Economic Area, The United Kingdom, And Switzerland

If you’re located in the European Economic Area (EEA), the United Kingdom (UK), or Switzerland, you have certain rights regarding how your personal data is processed.

Data Subject Rights

You may have the right to access, correct, or delete personal data we have collected about you through the Epic Services. You may also have the right to a portable copy of the personal data you have provided, and to object to or restrict processing of your personal data, such as for direct marketing. Where you have provided your consent to our data processing, you have the right to withdraw consent.

You also have the right to make a complaint against us by contacting your local supervisory authority for data protection (if one exists in your country). We would, however, appreciate the chance to address your concerns before you contact a data protection regulator, and ask that you direct your complaint to us first.

Please see the “Contact Us” section below to learn more about reaching out to Epic with any relevant concerns you may have. You can find more details about your local Data Protection Authority as follows:

Basis for Processing

The legal bases we rely on to process your personal data depend on the Epic Services you use and how you interact with them. They primarily include:

  • Contractual Necessity: we process personal data to perform the Epic Services you requested under our Terms of Service or other similar contractual agreements with you. For example, we process personal data to set up and maintain your account; process your purchases; authenticate users; provide user-experience features (like saving your preferences); monitor and analyze the Epic Services; detect and prevent fraud, cheating, or other similar misuse; facilitate features like cross-progression that allow you to play a game on one platform and continue your progress on another, which may require us to share your information with third-party partners; and contact you about your account, transactions, or other updates. We also rely on performance of a contract to manage our relationship with you, which includes responding to your support requests or general inquiries, and notifying you about changes to our applicable terms or policies.
  • Legitimate Interests: we process personal data as needed for Epic’s business purposes, as balanced against the potential impact on your privacy rights. This includes many common purposes that you’d reasonably expect, such as to: communicate with you, respond to your requests, or provide you with updates and information; better understand our users and their preferences; personalize your experience, save your preferences, authenticate our users, and provide similar user experience features; develop, deliver, and improve the Epic Services and other offerings (some of which may be offered in partnership with other parties); manage and customize advertisements or promotional offers; manage (in-game) purchases; secure and protect the Epic Services; prevent fraud and illegal activity; and support internal purposes such as auditing and data analysis. To support these business purposes, we may use machine learning technologies to help identify harmful, toxic, or fraudulent content in our services. The content identified by these technologies will be subject to human review.
  • Legal Obligations: we process personal data when necessary to comply with legal obligations, such as responding to legitimate requests from law enforcement authorities or other government officials in accordance with relevant legal processes or processing date of birth to facilitate compliance with applicable youth protection laws.
  • Consent: we process personal data when you provide us with your consent to do so. You aren’t required to provide consent if you do not want your personal data to be processed for the requested purposes, and you may withdraw your consent at any time.


Because the specific personal data we process and our reasons for doing so often vary depending on how you use the Epic Services, how long we retain it can also vary. We generally store personal data for as long as we reasonably need it for the purposes described in this policy (like complying with our legal obligations, managing internal records, enforcing our terms, and resolving disputes), unless a long retention period is required or permitted by law.

The main criteria we consider in determining specific retention periods often include minimum requirements under applicable law, relevant industry standards, the types of data in question (such as its level of sensitivity), relevance to potential litigation or similar proceedings (like defending ourselves against legal claims), and whether the data is required to prevent fraud or similar abuse of the Epic Services (including to enforce prohibitions against cheating and other unauthorized behavior). For example, if you create an Epic account, we will generally store the personal data associated with your Epic account for as long as needed to maintain your account, provide the Epic Services you requested, enforce any terms that apply and govern your use of the Epic Services, and maintain appropriate records to reflect how we deliver the Epic Services to you.

To learn more about requesting that Epic delete your personal data, please see “Your Choices and Controls” and “Data Subject Rights” above.


We maintain appropriate administrative, technical, and physical safeguards to protect your personal information from accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use and other unlawful forms of processing. In some cases, your information is accessible when you log into a feature we offer, and in those cases you need to keep your user credentials and password confidential and secure so that your information is protected. If we become aware of unauthorized disclosure of your personal information, we will notify you as required by law and take steps to help secure your information.


We’ll update this policy from time to time to reflect changes in our practices or relevant laws. When we do, we’ll change the date noted at the top of the policy. In some cases we may also notify you of the relevant changes by email or within the Epic Services. Please review this policy regularly to make sure that you understand your relationship with Epic and the ways we may collect, use, and share information in connection with the Epic Services.


If you have questions or concerns about the Epic Services (such as game-related issues, trouble accessing your Epic account, bugs or other technical problems, payment matters, or content and entitlement issues), please contact our Player Support teams. You can learn more about submitting support requests for products and services from:

  • Epic Games (like Fortnite) here;
  • Psyonix (such as Rocket League) here;
  • Life on Air (Postparty) here; and
  • Mediatonic (including Fall Guys) here.

If you want to learn more about our privacy practices or this policy, please email your questions about products and services from:

You can also contact us via postal mail (marked “Attn: Legal Department”) to Epic Games, Inc., located at 620 Crossroads Blvd., Cary, NC 27518, USA.

If you live outside of the United States

and you are using:

the data controller is:

contact information:

the Epic Games Store

Epic Games, Inc.

620 Crossroads Blvd., Cary, NC 27518, USA

For any questions or concerns about the handling of personal data, contact our Data Protection Officer at [email protected].

You can contact Mishcon de Reya, our EU/UK representative, at [email protected]

any games provided by Epic Games, such as Fortnite, that link to this privacy policy

Epic Games Entertainment International GmbH

Platz 10, 6039 Root D4, Switzerland

For any questions or concerns about the handling of personal data, contact our Data Protection Officer at [email protected].

You can contact Mishcon de Reya, our EU/UK representative, at [email protected]

any other products or services provided by Epic Games, such as Unreal Engine, that link to this privacy policy

Epic Games Commerce GmbH

Platz 10, 6039 Root D4, Switzerland

For any questions or concerns about the handling of personal data, contact our Data Protection Officer at [email protected].

You can contact Mishcon de Reya, our EU/UK representative, at [email protected]

products or services provided by Mediatonic, such as Fall Guys, that link to this privacy policy

Mediatonic Limited

Octagon Point, 5 Cheapside, London, EC2V 6AA, United Kingdom

For any questions or concerns about the handling of personal data, you can contact [email protected] or Mishcon de Reya, our EU representative, at [email protected]

products or services provided by Psyonix, such as Rocket League, that link to this privacy policy

Psyonix LLC

401 A St. #4200, San Diego, CA 92101, USA

For any questions or concerns about the handling of personal data, you can contact [email protected] or Mishcon de Reya, our EU/UK representative, at [email protected]

KWS services provided by Kids Web Services Ltd

Kids Web Services Ltd as a joint controller with Epic

Kids Web Services Ltd

Octagon Point, 5 Cheapside, London, EC2V 6AA, United Kingdom

For any questions or concerns about the handling of personal data, contact [email protected]

You can contact Mishcon de Reya, our EU representative, at [email protected]

products or services provided by Life on Air, such as Postparty, that link to this privacy policy

Life on Air, Inc.

620 Crossroads Blvd., Cary, NC 27518, USA

For any questions or concerns about the handling of personal data, you can contact Mishcon de Reya, our EU/UK representative, at [email protected]

products or services provided by Aquiris, such as Horizon Chase 2, that link to this privacy policy

Aquiris Games

Studio LLC

c/o IBCPA, 20801 Biscayne Blvd, Ste 403, Office 415, Aventura, Florida, 33180, USA

For any questions or concerns about the handling of personal data, you can contact our Data Protection Officer at [email protected].

You can contact Mishcon de Reya, our EU/UK representative, at [email protected]