Epic Games Store Refund Policy

Don’t like what you bought? Read on for how to return your purchase for a refund.  If you’ve recently made a purchase through the Epic Games Store and want a refund, you’re in the right place. Below you’ll find all the info on what you can refund, when you can refund, and how to begin the process.

What types of products can I return for a refund?

Games and products you purchase through the Epic Games Store are generally eligible for a refund.  If a game or product is marked as "non-refundable", then it will not be eligible. Products that include virtual currency, skins, or other consumables are not eligible for refund. Epic cannot provide refunds for purchases made outside of the Epic Games Store. 

If you receive a refund for a game, you will also receive a refund for all in-app and downloadable content purchases you made through the Epic Games Store for that game, so long as that content has not been consumed, modified, or transferred.  

Some purchases may qualify for refunding online by yourself.  Sign into your account on our website, click the Account dropdown on the top right of the store, go to the Transactions tab and click the game title. If the game is eligible for a self-service refund, please click the “Refund” button to start the refund process.
 

When are products eligible for a refund?

Games and products are eligible for refund within 14 days of purchase. However, you must have less than 2 hours of runtime on record. Products that include virtual currency, skins, or other consumables and products or games that are marked as “non-refundable” are not eligible for refund.

You will not be eligible for refunds for games or products from which you have been banned or for which you have otherwise violated the terms of service. In addition, you may not be eligible for refunds if Epic determines that you are abusing the refund policy.
 

How can I request a refund?

You can request a refund by clicking “Contact Us” on our Epic Games Store and Launcher help page and submitting a refund request.

Some purchases may qualify for refunding online by yourself.  Sign into your account on our website, click the Account dropdown on the top right of the store, go to the Transactions tab and click the game title. If the game is eligible for a self-service refund, please click the “Refund” button to start the refund process.
 

How will I get my refund?

By default, purchases will be refunded to the payment method used to make the purchase, but this may not always be possible depending on the payment method. You and Epic may also agree that the refund be issued by alternative method. Please note the amount of time for the refund to process is dependent on your payment method.
 

What about pre-purchases?

You can cancel your pre-purchase and get a refund at any time before release. After the game is released, you can request a refund within 14 days if you have not played the game for more than 2 hours. For purposes of this policy, “release” includes any playable version of the game, including early access, beta, and alpha versions.
 

What if a product I recently purchased goes on sale?

You can refund your purchase for a full refund and immediately re-purchase the product as long as it abides by the above guidelines, we do not consider this to be refund abuse. 

If Epic determines you are abusing the refund policy, you may not be eligible for refunds. The policy exists so you can purchase with comfort and make sure you only spend on the games you want to pay for and play!



Last Updated: May 13, 2020
If Epic revises this policy, any revisions will apply to subsequent purchases.