WALLET FREQUENTLY ASKED QUESTIONS

What is the Epic Games wallet?

Your Epic Games wallet allows you to load money onto your account in the form of account balance. You can use wallet balance to purchase most products and services in the Epic Games Store.

 

Where can I find my wallet?
Your wallet can be found under account management settings. Additionally, you will be able to see your wallet in checkout.

 

How can I add funds into my wallet?

You can add funds to your wallet at time of checkout, or within your account management > payment methods panel.

 

How do I spend funds from my wallet?

You can use wallet balance to purchase most products and services in the Epic Games Store. You'll see your wallet as a payment method within the checkout flow of the Epic Games Store.

 

Can I purchase a currency that is different compared to my account country?

No, you can only purchase wallet funds that match your account's supported currency.

 

Can I transfer my balance between different accounts?

No, transfer of wallet funds between different accounts is not supported.

 

Can I specify how much balance to add to my wallet?

No, not at this time. We currently only offer fixed denominations of balance.

 

Can I buy balance gift cards from retail stores? 

No, not at this time. If this changes, we'll be sure to announce it.

 

Can I gift balance to other players?

No, not at this time. If this changes, we'll be sure to announce it.

 

Can I refund the balance in my wallet?
The wallet balance is non refundable. If you've completed a purchase which uses wallet funds you can request a refund for eligible purchases. Please see our refund policy for more details

 

If I make a purchase with a non-wallet payment method (using a credit card, for example), can I request a refund to my wallet?
Yes! If your purchase is eligible for a refund and was completed using non-wallet payment method you now have the option to receive your refund as account balance into your wallet rather than refunding to the original payment method. For more information, be sure to read the wallet terms and conditions.

 

Are there any restrictions on what I may purchase using my wallet funds?

Yes, there are restrictions for what can be purchased using wallet funds. For example: you cannot purchase subscription products with balance. Please see our terms and conditions for more information.

 

Are parental controls available for the Epic Games wallet?

Epic account parental controls also extend to the Epic Games wallet. Adding funds to wallet using existing payment methods and the spending of wallet funds are subject to all existing parental controls, including the ability to require parental PIN to authorize purchases with wallet. To learn more about parental controls for Epic accounts, please visit our help center.

 

Can I use my wallet balance to make in-game purchases?

Yes, you will be able to use your wallet balance participating game clients that have already integrated Epic Game Store purchase methods and checkout flows.

 

If I want to delete my Epic Games account, what happens to my unused wallet balance?

Once the account is deleted, the wallet balance will be permanently deleted as well

 

I am having technical issues with my wallet, what should I do?

Please submit a support ticket here and we will assist you.

 

I have a question about my most recent transaction, who do I contact?

Player Support will be able to handle your inquiries about any recent purchases made with the Epic Wallet.

 

In which countries and regions is the wallet supported and what payment methods are available to purchase wallet balance?

The wallet is only supported in the countries and regions on the list. We are working on expanding the wallet to support more countries and currencies in the future, so stay tuned.