Announcement

Collapse
No announcement yet.

launcher installer problem

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

    launcher installer problem

    Hello, for some reason I can't install the launcher. When I open the .MSI it gives me this error :

    There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. contact your support personel or package vendor.

    I've already installed the visual basic dist and directX packages. what's the problem?

    #2
    same problem here

    Comment


      #3
      At least you get an error for me it just changes my cursor to loading icon for a few seconds and then doesn't do anything else.

      Comment


        #4
        Hey Folks,

        Can you post your Installer logs? Info on where to get them at the top of this page here:
        https://wiki.unrealengine.com/Troubl...ncher_Problems

        Comment


          #5
          Hello Adam, here's my Installer logs :

          === Verbose logging started: 2015-03-05 18:11:16 Build type: SHIP UNICODE 5.00.9200.00 Calling process: C:\Windows\system32\msiexec.exe ===
          MSI (c) (30:98) [18:11:16:098]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg


          MSI (c) (30:98) [18:11:16:098]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg


          MSI (c) (30:F8) [18:11:16:100]: Resetting cached policy values
          MSI (c) (30:F8) [18:11:16:100]: Machine policy value 'Debug' is 0
          MSI (c) (30:F8) [18:11:16:100]: ******* RunEngine:
          ******* Product: C:\EpicGamesLauncherInstaller-2.0.0-2465596.msi
          ******* Action:
          ******* CommandLine: **********
          MSI (c) (30:F8) [18:11:16:100]: Machine policy value 'DisableUserInstalls' is 0
          MSI (c) (30:F8) [18:11:16:115]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2
          MSI (c) (30:F8) [18:11:16:115]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\EpicGamesLauncherInstaller-2.0.0-2465596.msi' against software restriction policy
          MSI (c) (30:F8) [18:11:16:115]: SOFTWARE RESTRICTION POLICY: C:\EpicGamesLauncherInstaller-2.0.0-2465596.msi has a digital signature
          MSI (c) (30:F8) [18:11:16:272]: SOFTWARE RESTRICTION POLICY: C:\EpicGamesLauncherInstaller-2.0.0-2465596.msi is permitted to run at the 'unrestricted' authorization level.
          MSI (c) (30:F8) [18:11:16:272]: Cloaking enabled.
          MSI (c) (30:F8) [18:11:16:272]: Attempting to enable all disabled privileges before calling Install on Server
          MSI (c) (30:F8) [18:11:16:272]: End dialog not enabled
          MSI (c) (30:F8) [18:11:16:272]: Original package ==> C:\EpicGamesLauncherInstaller-2.0.0-2465596.msi
          MSI (c) (30:F8) [18:11:16:272]: Package we're running from ==> C:\EpicGamesLauncherInstaller-2.0.0-2465596.msi
          MSI (c) (30:F8) [18:11:16:272]: APPCOMPAT: Compatibility mode property overrides found.
          MSI (c) (30:F8) [18:11:16:272]: APPCOMPAT: looking for appcompat database entry with ProductCode '{8727C279-A122-40B8-8ACA-271E1809DAA5}'.
          MSI (c) (30:F8) [18:11:16:272]: APPCOMPAT: no matching ProductCode found in database.
          MSI (c) (30:F8) [18:11:16:287]: MSCOREE not loaded loading copy from system32
          MSI (c) (30:F8) [18:11:16:287]: Machine policy value 'TransformsSecure' is 0
          MSI (c) (30:F8) [18:11:16:287]: User policy value 'TransformsAtSource' is 0
          MSI (c) (30:F8) [18:11:16:287]: Machine policy value 'DisablePatch' is 0
          MSI (c) (30:F8) [18:11:16:287]: Machine policy value 'AllowLockdownPatch' is 0
          MSI (c) (30:F8) [18:11:16:287]: Machine policy value 'DisableMsi' is 0
          MSI (c) (30:F8) [18:11:16:287]: Machine policy value 'AlwaysInstallElevated' is 0
          MSI (c) (30:F8) [18:11:16:287]: User policy value 'AlwaysInstallElevated' is 0
          MSI (c) (30:F8) [18:11:16:287]: Running product '{8727C279-A122-40B8-8ACA-271E1809DAA5}' with user privileges: It's not assigned.
          MSI (c) (30:F8) [18:11:16:287]: Machine policy value 'DisableLUAPatching' is 0
          MSI (c) (30:F8) [18:11:16:287]: Machine policy value 'DisableFlyWeightPatching' is 0
          MSI (c) (30:F8) [18:11:16:287]: APPCOMPAT: looking for appcompat database entry with ProductCode '{8727C279-A122-40B8-8ACA-271E1809DAA5}'.
          MSI (c) (30:F8) [18:11:16:287]: APPCOMPAT: no matching ProductCode found in database.
          MSI (c) (30:F8) [18:11:16:287]: Transforms are not secure.
          MSI (c) (30:F8) [18:11:16:287]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'D:\EpicGamesInstallerLog.txt'.
          MSI (c) (30:F8) [18:11:16:287]: Command Line: CURRENTDIRECTORY=C:\Windows\system32 CLIENTUILEVEL=0 CLIENTPROCESSID=48
          MSI (c) (30:F8) [18:11:16:287]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{45DBA3AE-DD51-4D47-9310-E2A8B5F48385}'.
          MSI (c) (30:F8) [18:11:16:287]: Product Code passed to Engine.Initialize: ''
          MSI (c) (30:F8) [18:11:16:287]: Product Code from property table before transforms: '{8727C279-A122-40B8-8ACA-271E1809DAA5}'
          MSI (c) (30:F8) [18:11:16:287]: Product Code from property table after transforms: '{8727C279-A122-40B8-8ACA-271E1809DAA5}'
          MSI (c) (30:F8) [18:11:16:287]: Product not registered: beginning first-time install
          MSI (c) (30:F8) [18:11:16:287]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.
          MSI (c) (30:F8) [18:11:16:287]: Entering CMsiConfigurationManager::SetLastUsedSource.
          MSI (c) (30:F8) [18:11:16:287]: User policy value 'SearchOrder' is 'nmu'
          MSI (c) (30:F8) [18:11:16:287]: Adding new sources is allowed.
          MSI (c) (30:F8) [18:11:16:287]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
          MSI (c) (30:F8) [18:11:16:287]: Package name extracted from package path: 'EpicGamesLauncherInstaller-2.0.0-2465596.msi'
          MSI (c) (30:F8) [18:11:16:287]: Package to be registered: 'EpicGamesLauncherInstaller-2.0.0-2465596.msi'
          MSI (c) (30:F8) [18:11:16:287]: Note: 1: 2262 2: AdminProperties 3: -2147287038
          MSI (c) (30:F8) [18:11:16:287]: Machine policy value 'AlwaysInstallElevated' is 0
          MSI (c) (30:F8) [18:11:16:287]: User policy value 'AlwaysInstallElevated' is 0
          MSI (c) (30:F8) [18:11:16:287]: Running product '{8727C279-A122-40B8-8ACA-271E1809DAA5}' with user privileges: It's not assigned.
          MSI (c) (30:F8) [18:11:16:287]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is 'C:\Windows\system32'.
          MSI (c) (30:F8) [18:11:16:287]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '0'.
          MSI (c) (30:F8) [18:11:16:287]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '48'.
          MSI (c) (30:F8) [18:11:16:287]: TRANSFORMS property is now:
          MSI (c) (30:F8) [18:11:16:287]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '405'.
          MSI (c) (30:F8) [18:11:16:287]: SHELL32::SHGetFolderPath returned: C:\Users\Yannick\AppData\Roaming
          MSI (c) (30:F8) [18:11:16:287]: SHELL32::SHGetFolderPath returned: C:\Users\Yannick\Favorites
          MSI (c) (30:F8) [18:11:16:287]: SHELL32::SHGetFolderPath returned: C:\Users\Yannick\AppData\Roaming\Microsoft\Windows\Network Shortcuts
          MSI (c) (30:F8) [18:11:16:287]: SHELL32::SHGetFolderPath returned: C:\Users\Yannick\Documents
          MSI (c) (30:F8) [18:11:16:287]: SHELL32::SHGetFolderPath returned: C:\Users\Yannick\AppData\Roaming\Microsoft\Windows\Printer Shortcuts
          MSI (c) (30:F8) [18:11:16:287]: SHELL32::SHGetFolderPath returned: C:\Users\Yannick\AppData\Roaming\Microsoft\Windows\Recent
          MSI (c) (30:F8) [18:11:16:287]: SHELL32::SHGetFolderPath returned: C:\Users\Yannick\AppData\Roaming\Microsoft\Windows\SendTo
          MSI (c) (30:F8) [18:11:16:287]: SHELL32::SHGetFolderPath returned: C:\Users\Yannick\AppData\Roaming\Microsoft\Windows\Templates
          MSI (c) (30:F8) [18:11:16:287]: SHELL32::SHGetFolderPath returned: C:\ProgramData
          MSI (c) (30:F8) [18:11:16:287]: SHELL32::SHGetFolderPath returned: C:\Users\Yannick\AppData\Local
          MSI (c) (30:F8) [18:11:16:287]: SHELL32::SHGetFolderPath returned: C:\Users\Yannick\Pictures
          MSI (c) (30:F8) [18:11:16:287]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools
          MSI (c) (30:F8) [18:11:16:287]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
          MSI (c) (30:F8) [18:11:16:287]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs
          MSI (c) (30:F8) [18:11:16:287]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu
          MSI (c) (30:F8) [18:11:16:287]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop
          MSI (c) (30:F8) [18:11:16:287]: SHELL32::SHGetFolderPath returned: C:\Users\Yannick\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools
          MSI (c) (30:F8) [18:11:16:287]: SHELL32::SHGetFolderPath returned: C:\Users\Yannick\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
          MSI (c) (30:F8) [18:11:16:287]: SHELL32::SHGetFolderPath returned: C:\Users\Yannick\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
          MSI (c) (30:F8) [18:11:16:287]: SHELL32::SHGetFolderPath returned: C:\Users\Yannick\AppData\Roaming\Microsoft\Windows\Start Menu
          MSI (c) (30:F8) [18:11:16:287]: SHELL32::SHGetFolderPath returned: C:\Users\Yannick\Desktop
          MSI (c) (30:F8) [18:11:16:287]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Templates
          MSI (c) (30:F8) [18:11:16:287]: SHELL32::SHGetFolderPath returned: C:\Windows\Fonts
          MSI (c) (30:F8) [18:11:16:287]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16
          MSI (c) (30:F8) [18:11:16:287]: MSI_LUA: Setting AdminUser property to 1 because this is the client or the user has already permitted elevation
          MSI (c) (30:F8) [18:11:16:287]: PROPERTY CHANGE: Adding AdminUser property. Its value is '1'.
          MSI (c) (30:F8) [18:11:16:287]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.
          MSI (c) (30:F8) [18:11:16:287]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
          MSI (c) (30:F8) [18:11:16:287]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'Yannick'.
          MSI (c) (30:F8) [18:11:16:287]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
          MSI (c) (30:F8) [18:11:16:287]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\EpicGamesLauncherInstaller-2.0.0-2465596.msi'.
          MSI (c) (30:F8) [18:11:16:287]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\EpicGamesLauncherInstaller-2.0.0-2465596.msi'.
          MSI (c) (30:F8) [18:11:16:287]: Machine policy value 'MsiDisableEmbeddedUI' is 0
          MSI (c) (30:F8) [18:11:16:287]: PROPERTY CHANGE: Adding SourceDir property. Its value is 'C:\'.
          MSI (c) (30:F8) [18:11:16:287]: PROPERTY CHANGE: Adding SOURCEDIR property. Its value is 'C:\'.
          MSI (c) (30:98) [18:11:16:303]: PROPERTY CHANGE: Adding VersionHandler property. Its value is '5.00'.
          === Logging started: 2015-03-05 18:11:16 ===
          MSI (c) (30:F8) [18:11:16:303]: Note: 1: 2205 2: 3: PatchPackage
          MSI (c) (30:F8) [18:11:16:303]: Machine policy value 'DisableRollback' is 0
          MSI (c) (30:F8) [18:11:16:303]: User policy value 'DisableRollback' is 0
          MSI (c) (30:F8) [18:11:16:303]: PROPERTY CHANGE: Adding UILevel property. Its value is '5'.
          MSI (c) (30:F8) [18:11:16:303]: Note: 1: 2203 2: C:\Windows\Installer\inprogressinstallinfo.ipi 3: -2147287038
          MSI (c) (30:F8) [18:11:16:303]: APPCOMPAT: [DetectVersionLaunchCondition] Launch condition already passes.
          MSI (c) (30:F8) [18:11:16:303]: PROPERTY CHANGE: Adding ACTION property. Its value is 'INSTALL'.
          MSI (c) (30:F8) [18:11:16:303]: Doing action: INSTALL
          Action 18:11:16: INSTALL.
          Action start 18:11:16: INSTALL.
          MSI (c) (30:F8) [18:11:16:303]: UI Sequence table 'InstallUISequence' is present and populated.
          MSI (c) (30:F8) [18:11:16:303]: Running UISequence
          MSI (c) (30:F8) [18:11:16:303]: PROPERTY CHANGE: Adding EXECUTEACTION property. Its value is 'INSTALL'.
          MSI (c) (30:F8) [18:11:16:303]: Doing action: SystemFolder_x86_VC.194841A2_D0F2_3B96_9F71_05BA91BEA0FA
          Action 18:11:16: SystemFolder_x86_VC.194841A2_D0F2_3B96_9F71_05BA91BEA0FA.
          Action start 18:11:16: SystemFolder_x86_VC.194841A2_D0F2_3B96_9F71_05BA91BEA0FA.
          MSI (c) (30:F8) [18:11:16:303]: PROPERTY CHANGE: Adding SystemFolder_x86_VC.194841A2_D0F2_3B96_9F71_05BA91BEA0FA property. Its value is 'C:\Windows\SysWOW64\'.
          Action ended 18:11:16: SystemFolder_x86_VC.194841A2_D0F2_3B96_9F71_05BA91BEA0FA. Return value 1.
          MSI (c) (30:F8) [18:11:16:303]: Doing action: SystemFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55
          Action 18:11:16: SystemFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55.
          Action start 18:11:16: SystemFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55.
          MSI (c) (30:F8) [18:11:16:303]: PROPERTY CHANGE: Adding SystemFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55 property. Its value is 'C:\Windows\SysWOW64\'.
          Action ended 18:11:16: SystemFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55. Return value 1.
          MSI (c) (30:F8) [18:11:16:303]: Doing action: WindowsFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55
          Action 18:11:16: WindowsFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55.
          Action start 18:11:16: WindowsFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55.
          MSI (c) (30:F8) [18:11:16:303]: PROPERTY CHANGE: Adding WindowsFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55 property. Its value is 'C:\Windows\'.
          Action ended 18:11:16: WindowsFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55. Return value 1.
          MSI (c) (30:F8) [18:11:16:303]: Doing action: WindowsFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C
          Action 18:11:16: WindowsFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C.
          Action start 18:11:16: WindowsFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C.
          MSI (c) (30:F8) [18:11:16:303]: PROPERTY CHANGE: Adding WindowsFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C property. Its value is 'C:\Windows\'.
          Action ended 18:11:16: WindowsFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C. Return value 1.
          MSI (c) (30:F8) [18:11:16:303]: Doing action: SystemFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C
          Action 18:11:16: SystemFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C.
          Action start 18:11:16: SystemFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C.
          MSI (c) (30:F8) [18:11:16:303]: PROPERTY CHANGE: Adding SystemFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C property. Its value is 'C:\Windows\SysWOW64\'.
          Action ended 18:11:16: SystemFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C. Return value 1.
          MSI (c) (30:F8) [18:11:16:303]: Doing action: System64Folder_amd64_VC.05F0B5F5_44A8_3793_976B_A4F17AECF92C
          Action 18:11:16: System64Folder_amd64_VC.05F0B5F5_44A8_3793_976B_A4F17AECF92C.
          Action start 18:11:16: System64Folder_amd64_VC.05F0B5F5_44A8_3793_976B_A4F17AECF92C.
          MSI (c) (30:F8) [18:11:16:303]: PROPERTY CHANGE: Adding System64Folder_amd64_VC.05F0B5F5_44A8_3793_976B_A4F17AECF92C property. Its value is 'C:\Windows\system32\'.
          Action ended 18:11:16: System64Folder_amd64_VC.05F0B5F5_44A8_3793_976B_A4F17AECF92C. Return value 1.
          MSI (c) (30:F8) [18:11:16:303]: Doing action: System64Folder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C
          Action 18:11:16: System64Folder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C.
          Action start 18:11:16: System64Folder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C.
          MSI (c) (30:F8) [18:11:16:303]: PROPERTY CHANGE: Adding System64Folder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C property. Its value is 'C:\Windows\system32\'.
          Action ended 18:11:16: System64Folder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C. Return value 1.
          MSI (c) (30:F8) [18:11:16:303]: Doing action: WindowsFolder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C
          Action 18:11:16: WindowsFolder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C.
          Action start 18:11:16: WindowsFolder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C.
          MSI (c) (30:F8) [18:11:16:303]: PROPERTY CHANGE: Adding WindowsFolder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C property. Its value is 'C:\Windows\'.
          Action ended 18:11:16: WindowsFolder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C. Return value 1.
          MSI (c) (30:F8) [18:11:16:303]: Doing action: WindowsFolder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7
          Action 18:11:16: WindowsFolder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7.
          Action start 18:11:16: WindowsFolder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7.
          MSI (c) (30:F8) [18:11:16:303]: PROPERTY CHANGE: Adding WindowsFolder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7 property. Its value is 'C:\Windows\'.
          Action ended 18:11:16: WindowsFolder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7. Return value 1.
          MSI (c) (30:F8) [18:11:16:303]: Doing action: System64Folder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7
          Action 18:11:16: System64Folder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7.
          Action start 18:11:16: System64Folder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7.
          MSI (c) (30:F8) [18:11:16:303]: PROPERTY CHANGE: Adding System64Folder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7 property. Its value is 'C:\Windows\system32\'.
          Action ended 18:11:16: System64Folder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7. Return value 1.
          MSI (c) (30:F8) [18:11:16:303]: Doing action: FindRelatedProducts
          Action 18:11:16: FindRelatedProducts. Searching for related applications
          Action start 18:11:16: FindRelatedProducts.
          Action ended 18:11:16: FindRelatedProducts. Return value 1.
          MSI (c) (30:F8) [18:11:16:303]: Skipping action: PreventDowngrading (condition is false)
          MSI (c) (30:F8) [18:11:16:303]: Skipping action: PreventSameVersionInstall (condition is false)
          MSI (c) (30:F8) [18:11:16:303]: Doing action: AppSearch
          Action 18:11:16: AppSearch. Searching for installed applications
          Action start 18:11:16: AppSearch.
          AppSearch: Property: CURRENT_INSTALL_DIR, Signature: FindUpgradeThisPackageLocation
          MSI (c) (30:F8) [18:11:16:303]: Note: 1: 2262 2: Signature 3: -2147287038
          MSI (c) (30:F8) [18:11:16:303]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{8727C279-A122-40B8-8ACA-271E1809DAA5} 3: 2
          AppSearch: Property: UPGRADEFOUND_INSTALL_DIR, Signature: FindUpgradeInstallLocation
          MSI (c) (30:F8) [18:11:16:303]: Note: 1: 2262 2: Signature 3: -2147287038
          Action ended 18:11:16: AppSearch. Return value 1.
          MSI (c) (30:F8) [18:11:16:303]: Doing action: WixQueryOsWellKnownSID
          Action 18:11:16: WixQueryOsWellKnownSID.
          Action start 18:11:16: WixQueryOsWellKnownSID.
          MSI (c) (30:64) [18:11:16:303]: Invoking remote custom action. DLL: C:\Users\Yannick\AppData\Local\Temp\MSID319.tmp, Entrypoint: WixQueryOsWellKnownSID
          MSI (c) (30:C0) [18:11:16:303]: Cloaking enabled.
          MSI (c) (30:C0) [18:11:16:303]: Attempting to enable all disabled privileges before calling Install on Server
          MSI (c) (30:C0) [18:11:16:303]: Connected to service for CA interface.
          CustomAction WixQueryOsWellKnownSID returned actual error code 1157 (note this may not be 100% accurate if translation happened inside sandbox)
          MSI (c) (30:F8) [18:11:16:334]: Note: 1: 1723 2: WixQueryOsWellKnownSID 3: WixQueryOsWellKnownSID 4: C:\Users\Yannick\AppData\Local\Temp\MSID319.tmp
          Info 2898. For WixUI_Font_Normal textstyle, the system created a 'Tahoma' font, in 0 character set, of 13 pixels height.
          Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action WixQueryOsWellKnownSID, entry: WixQueryOsWellKnownSID, library: C:\Users\Yannick\AppData\Local\Temp\MSID319.tmp
          MSI (c) (30:F8) [18:11:17:769]: Product: Epic Games Launcher -- Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action WixQueryOsWellKnownSID, entry: WixQueryOsWellKnownSID, library: C:\Users\Yannick\AppData\Local\Temp\MSID319.tmp


          Action ended 18:11:17: WixQueryOsWellKnownSID. Return value 3.
          MSI (c) (30:F8) [18:11:17:769]: Doing action: FatalError
          Action 18:11:17: FatalError.
          Action start 18:11:17: FatalError.
          Info 2898. For WixUI_Font_Bigger textstyle, the system created a 'Tahoma' font, in 0 character set, of 19 pixels height.
          Action 18:11:17: FatalError. Dialog created
          MSI (c) (30:54) [18:11:17:785]: Note: 1: 2731 2: 0
          Action ended 18:11:18: FatalError. Return value 2.
          Action ended 18:11:18: INSTALL. Return value 3.
          MSI (c) (30:F8) [18:11:18:754]: Destroying RemoteAPI object.
          MSI (c) (30:C0) [18:11:18:754]: Custom Action Manager thread ending.
          Property(C): UpgradeCode = {D0769F44-D459-450F-B084-CAE38062C75B}
          Property(C): ShouldLaunchOnFinish = 1
          Property(C): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
          Property(C): DesktopFolder = C:\Users\Public\Desktop\
          Property(C): WixUIRMOption = UseRM
          Property(C): WIXUI_FINALINSTALLDIR = INSTALLDIR
          Property(C): WIXUI_INSTALLDIR = SELECTEDINSTALLFOLDER
          Property(C): ALLUSERS = 1
          Property(C): PREV_INSTALL_DIR = 0
          Property(C): USER_CHOSE_INSTALLDIR = 0
          Property(C): QtExecRefreshIconCache = ie4uinit.exe -ClearIconCache
          Property(C): ProgramFiles64Folder = C:\Program Files\
          Property(C): CommonAppDataFolder = C:\ProgramData\
          Property(C): SourceDir = C:\
          Property(C): ARPNOREPAIR = 1
          Property(C): MSIFASTINSTALL = 1
          Property(C): ARPPRODUCTICON = UnrealEngineLauncher.ico
          Property(C): Manufacturer = Epic Games, Inc.
          Property(C): ProductCode = {8727C279-A122-40B8-8ACA-271E1809DAA5}
          Property(C): ProductLanguage = 1033
          Property(C): ProductName = Epic Games Launcher
          Property(C): ProductVersion = 1.1.23.0
          Property(C): DefaultUIFont = WixUI_Font_Normal
          Property(C): WixUI_Mode = InstallDir
          Property(C): ARPNOMODIFY = 1
          Property(C): ErrorDialog = ErrorDlg
          Property(C): SecureCustomProperties = ANOTHERBUILDINSTALLED;NEWPRODUCTFOUND;PREV_INSTALL_DIR;UPGRADEFOUND;USER_CHOSE_INSTALLDIR;WIX_ACCOUNT_USERS
          Property(C): WindowsFolder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7 = C:\Windows\
          Property(C): System64Folder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7 = C:\Windows\system32\
          Property(C): DirectoryTable100_amd64.1C11561A_11CB_36A7_8A47_D7A042055FA7 = DirectoryTable
          Property(C): System64Folder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C = C:\Windows\system32\
          Property(C): WindowsFolder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C = C:\Windows\
          Property(C): DirectoryTable100_amd64.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C = DirectoryTable
          Property(C): System64Folder_amd64_VC.05F0B5F5_44A8_3793_976B_A4F17AECF92C = C:\Windows\system32\
          Property(C): System64Folder = C:\Windows\system32\
          Property(C): DirectoryTable100_amd64.05F0B5F5_44A8_3793_976B_A4F17AECF92C = DirectoryTable
          Property(C): WindowsFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C = C:\Windows\
          Property(C): SystemFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C = C:\Windows\SysWOW64\
          Property(C): DirectoryTable100_x86.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C = DirectoryTable
          Property(C): SystemFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55 = C:\Windows\SysWOW64\
          Property(C): WindowsFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55 = C:\Windows\
          Property(C): DirectoryTable100_x86.F9D0B380_EB85_31D4_96AC_C6CB40086A55 = DirectoryTable
          Property(C): SystemFolder_x86_VC.194841A2_D0F2_3B96_9F71_05BA91BEA0FA = C:\Windows\SysWOW64\
          Property(C): SystemFolder = C:\Windows\SysWOW64\
          Property(C): DirectoryTable100_x86.194841A2_D0F2_3B96_9F71_05BA91BEA0FA = DirectoryTable
          Property(C): MsiLogFileLocation = D:\EpicGamesInstallerLog.txt
          Property(C): PackageCode = {45DBA3AE-DD51-4D47-9310-E2A8B5F48385}
          Property(C): ProductState = -1
          Property(C): PackagecodeChanging = 1
          Property(C): CURRENTDIRECTORY = C:\Windows\system32
          Property(C): CLIENTUILEVEL = 0
          Property(C): CLIENTPROCESSID = 48
          Property(C): VersionDatabase = 405
          Property(C): VersionMsi = 5.00
          Property(C): VersionNT = 602
          Property(C): VersionNT64 = 602
          Property(C): WindowsBuild = 9200
          Property(C): ServicePackLevel = 0
          Property(C): ServicePackLevelMinor = 0
          Property(C): MsiNTProductType = 1
          Property(C): WindowsFolder = C:\Windows\
          Property(C): WindowsVolume = C:\
          Property(C): TempFolder = C:\Users\Yannick\AppData\Local\Temp\
          Property(C): ProgramFilesFolder = C:\Program Files (x86)\
          Property(C): CommonFilesFolder = C:\Program Files (x86)\Common Files\
          Property(C): CommonFiles64Folder = C:\Program Files\Common Files\
          Property(C): AppDataFolder = C:\Users\Yannick\AppData\Roaming\
          Property(C): FavoritesFolder = C:\Users\Yannick\Favorites\
          Property(C): NetHoodFolder = C:\Users\Yannick\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
          Property(C): PersonalFolder = C:\Users\Yannick\Documents\
          Property(C): PrintHoodFolder = C:\Users\Yannick\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
          Property(C): RecentFolder = C:\Users\Yannick\AppData\Roaming\Microsoft\Windows\Recent\
          Property(C): SendToFolder = C:\Users\Yannick\AppData\Roaming\Microsoft\Windows\SendTo\
          Property(C): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\
          Property(C): LocalAppDataFolder = C:\Users\Yannick\AppData\Local\
          Property(C): MyPicturesFolder = C:\Users\Yannick\Pictures\
          Property(C): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
          Property(C): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
          Property(C): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\
          Property(C): FontsFolder = C:\Windows\Fonts\
          Property(C): GPTSupport = 1
          Property(C): OLEAdvtSupport = 1
          Property(C): ShellAdvtSupport = 1
          Property(C): MsiAMD64 = 6
          Property(C): Msix64 = 6
          Property(C): Intel = 6
          Property(C): PhysicalMemory = 7993
          Property(C): VirtualMemory = 13165
          Property(C): UserSID = S-1-5-21-3317811624-3742251791-1957674203-1001
          Property(C): UserLanguageID = 4105
          Property(C): ComputerName = YANNICK-PC
          Property(C): SystemLanguageID = 4105
          Property(C): ScreenX = 1280
          Property(C): ScreenY = 1024
          Property(C): CaptionHeight = 23
          Property(C): BorderTop = 1
          Property(C): BorderSide = 1
          Property(C): TextHeight = 16
          Property(C): TextInternalLeading = 3
          Property(C): ColorBits = 32
          Property(C): TTCSupport = 1
          Property(C): Time = 18:11:18
          Property(C): Date = 2015-03-05
          Property(C): MsiNetAssemblySupport = 4.0.30319.17929
          Property(C): MsiWin32AssemblySupport = 6.2.9200.16384
          Property(C): RedirectedDllSupport = 2
          Property(C): AdminUser = 1
          Property(C): Privileged = 1
          Property(C): USERNAME = Yannick
          Property(C): DATABASE = C:\EpicGamesLauncherInstaller-2.0.0-2465596.msi
          Property(C): OriginalDatabase = C:\EpicGamesLauncherInstaller-2.0.0-2465596.msi
          Property(C): SOURCEDIR = C:\
          Property(C): VersionHandler = 5.00
          Property(C): UILevel = 5
          Property(C): ACTION = INSTALL
          Property(C): EXECUTEACTION = INSTALL
          === Logging stopped: 2015-03-05 18:11:18 ===
          MSI (c) (30:F8) [18:11:18:769]: Windows Installer installed the product. Product Name: Epic Games Launcher. Product Version: 1.1.23.0. Product Language: 1033. Manufacturer: Epic Games, Inc.. Installation success or error status: 1603.


          MSI (c) (30:F8) [18:11:18:769]: Grabbed execution mutex.
          MSI (c) (30:F8) [18:11:18:769]: Cleaning up uninstalled install packages, if any exist
          MSI (c) (30:F8) [18:11:18:769]: MainEngineThread is returning 1603
          === Verbose logging stopped: 2015-03-05 18:11:18 ===

          Comment


            #6
            I have a problem too with the installer
            i have downloaded the latest directx11
            due to this problem, I'm forced to play with the 32bit version

            Attached Files
            Cunni, 37 years old, 16 years of UT, 90% CTF, 10% Duel
            https://www.twitch.tv/cunni_ut
            http://plays.tv/u/Cunni
            Discord PUG Community

            Comment


              #7
              Here's mine, the error happens just after I doubleclick the installer.

              === Verbose logging started: 04/03/2015 16:40:01 Build type: SHIP UNICODE 5.00.7601.00 Calling process: C:\Windows\system32\msiexec.exe ===
              MSI (c) (20:E0) [16:40:01:300]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

              MSI (c) (20:E0) [16:40:01:300]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

              MSI (c) (20:70) [16:40:01:308]: Resetting cached policy values
              MSI (c) (20:70) [16:40:01:308]: Machine policy value 'Debug' is 0
              MSI (c) (20:70) [16:40:01:308]: ******* RunEngine:
              ******* Product: C:\launcherinstall.msi
              ******* Action:
              ******* CommandLine: **********
              MSI (c) (20:70) [16:40:01:314]: Machine policy value 'DisableUserInstalls' is 0
              MSI (c) (20:70) [16:40:01:331]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2
              MSI (c) (20:70) [16:40:01:332]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\launcherinstall.msi' against software restriction policy
              MSI (c) (20:70) [16:40:01:332]: SOFTWARE RESTRICTION POLICY: C:\launcherinstall.msi has a digital signature
              MSI (c) (20:70) [16:40:01:482]: SOFTWARE RESTRICTION POLICY: C:\launcherinstall.msi is permitted to run at the 'unrestricted' authorization level.
              MSI (c) (20:70) [16:40:01:484]: Cloaking enabled.
              MSI (c) (20:70) [16:40:01:484]: Attempting to enable all disabled privileges before calling Install on Server
              MSI (c) (20:70) [16:40:01:485]: End dialog not enabled
              MSI (c) (20:70) [16:40:01:485]: Original package ==> C:\launcherinstall.msi
              MSI (c) (20:70) [16:40:01:486]: Package we're running from ==> C:\launcherinstall.msi
              MSI (c) (20:70) [16:40:01:488]: APPCOMPAT: Compatibility mode property overrides found.
              MSI (c) (20:70) [16:40:01:488]: APPCOMPAT: looking for appcompat database entry with ProductCode '{325AC861-EDAF-440B-97DD-259906E216D3}'.
              MSI (c) (20:70) [16:40:01:488]: APPCOMPAT: no matching ProductCode found in database.
              MSI (c) (20:70) [16:40:01:489]: MSCOREE not loaded loading copy from system32
              MSI (c) (20:70) [16:40:01:491]: Machine policy value 'TransformsSecure' is 0
              MSI (c) (20:70) [16:40:01:491]: User policy value 'TransformsAtSource' is 0
              MSI (c) (20:70) [16:40:01:491]: Machine policy value 'DisablePatch' is 0
              MSI (c) (20:70) [16:40:01:491]: Machine policy value 'AllowLockdownPatch' is 0
              MSI (c) (20:70) [16:40:01:491]: Machine policy value 'DisableMsi' is 0
              MSI (c) (20:70) [16:40:01:491]: Machine policy value 'AlwaysInstallElevated' is 0
              MSI (c) (20:70) [16:40:01:491]: User policy value 'AlwaysInstallElevated' is 0
              MSI (c) (20:70) [16:40:01:491]: Running product '{325AC861-EDAF-440B-97DD-259906E216D3}' with user privileges: It's not assigned.
              MSI (c) (20:70) [16:40:01:491]: Machine policy value 'DisableLUAPatching' is 0
              MSI (c) (20:70) [16:40:01:491]: Machine policy value 'DisableFlyWeightPatching' is 0
              MSI (c) (20:70) [16:40:01:492]: APPCOMPAT: looking for appcompat database entry with ProductCode '{325AC861-EDAF-440B-97DD-259906E216D3}'.
              MSI (c) (20:70) [16:40:01:492]: APPCOMPAT: no matching ProductCode found in database.
              MSI (c) (20:70) [16:40:01:492]: Transforms are not secure.
              MSI (c) (20:70) [16:40:01:492]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'D:\UnrealEngineInstallerLog.txt'.
              MSI (c) (20:70) [16:40:01:492]: Command Line: CURRENTDIRECTORY=C:\Windows\system32 CLIENTUILEVEL=0 CLIENTPROCESSID=2336
              MSI (c) (20:70) [16:40:01:492]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{D751F4B9-30FA-4A51-B16F-0A4E216711BB}'.
              MSI (c) (20:70) [16:40:01:492]: Product Code passed to Engine.Initialize: ''
              MSI (c) (20:70) [16:40:01:492]: Product Code from property table before transforms: '{325AC861-EDAF-440B-97DD-259906E216D3}'
              MSI (c) (20:70) [16:40:01:492]: Product Code from property table after transforms: '{325AC861-EDAF-440B-97DD-259906E216D3}'
              MSI (c) (20:70) [16:40:01:492]: Product not registered: beginning first-time install
              MSI (c) (20:70) [16:40:01:492]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.
              MSI (c) (20:70) [16:40:01:492]: Entering CMsiConfigurationManager::SetLastUsedSource.
              MSI (c) (20:70) [16:40:01:492]: User policy value 'SearchOrder' is 'nmu'
              MSI (c) (20:70) [16:40:01:492]: Adding new sources is allowed.
              MSI (c) (20:70) [16:40:01:492]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
              MSI (c) (20:70) [16:40:01:492]: Package name extracted from package path: 'launcherinstall.msi'
              MSI (c) (20:70) [16:40:01:492]: Package to be registered: 'launcherinstall.msi'
              MSI (c) (20:70) [16:40:01:492]: Note: 1: 2262 2: AdminProperties 3: -2147287038
              MSI (c) (20:70) [16:40:01:492]: Machine policy value 'AlwaysInstallElevated' is 0
              MSI (c) (20:70) [16:40:01:492]: User policy value 'AlwaysInstallElevated' is 0
              MSI (c) (20:70) [16:40:01:492]: Running product '{325AC861-EDAF-440B-97DD-259906E216D3}' with user privileges: It's not assigned.
              MSI (c) (20:70) [16:40:01:492]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is 'C:\Windows\system32'.
              MSI (c) (20:70) [16:40:01:492]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '0'.
              MSI (c) (20:70) [16:40:01:492]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '2336'.
              MSI (c) (20:70) [16:40:01:492]: TRANSFORMS property is now:
              MSI (c) (20:70) [16:40:01:492]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '405'.
              MSI (c) (20:70) [16:40:01:492]: SHELL32::SHGetFolderPath returned: C:\Users\renkin\AppData\Roaming
              MSI (c) (20:70) [16:40:01:492]: SHELL32::SHGetFolderPath returned: C:\Users\renkin\Favorites
              MSI (c) (20:70) [16:40:01:492]: SHELL32::SHGetFolderPath returned: C:\Users\renkin\AppData\Roaming\Microsoft\Windows\Network Shortcuts
              MSI (c) (20:70) [16:40:01:493]: SHELL32::SHGetFolderPath returned: C:\Users\renkin\Documents
              MSI (c) (20:70) [16:40:01:493]: SHELL32::SHGetFolderPath returned: C:\Users\renkin\AppData\Roaming\Microsoft\Windows\Printer Shortcuts
              MSI (c) (20:70) [16:40:01:493]: SHELL32::SHGetFolderPath returned: C:\Users\renkin\AppData\Roaming\Microsoft\Windows\Recent
              MSI (c) (20:70) [16:40:01:493]: SHELL32::SHGetFolderPath returned: C:\Users\renkin\AppData\Roaming\Microsoft\Windows\SendTo
              MSI (c) (20:70) [16:40:01:493]: SHELL32::SHGetFolderPath returned: C:\Users\renkin\AppData\Roaming\Microsoft\Windows\Templates
              MSI (c) (20:70) [16:40:01:493]: SHELL32::SHGetFolderPath returned: C:\ProgramData
              MSI (c) (20:70) [16:40:01:493]: SHELL32::SHGetFolderPath returned: C:\Users\renkin\AppData\Local
              MSI (c) (20:70) [16:40:01:493]: SHELL32::SHGetFolderPath returned: C:\Users\renkin\Pictures
              MSI (c) (20:70) [16:40:01:493]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools
              MSI (c) (20:70) [16:40:01:493]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
              MSI (c) (20:70) [16:40:01:493]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs
              MSI (c) (20:70) [16:40:01:493]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu
              MSI (c) (20:70) [16:40:01:493]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop
              MSI (c) (20:70) [16:40:01:493]: SHELL32::SHGetFolderPath returned: C:\Users\renkin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools
              MSI (c) (20:70) [16:40:01:494]: SHELL32::SHGetFolderPath returned: C:\Users\renkin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
              MSI (c) (20:70) [16:40:01:494]: SHELL32::SHGetFolderPath returned: C:\Users\renkin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
              MSI (c) (20:70) [16:40:01:494]: SHELL32::SHGetFolderPath returned: C:\Users\renkin\AppData\Roaming\Microsoft\Windows\Start Menu
              MSI (c) (20:70) [16:40:01:494]: SHELL32::SHGetFolderPath returned: C:\Users\renkin\Desktop
              MSI (c) (20:70) [16:40:01:494]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Templates
              MSI (c) (20:70) [16:40:01:494]: SHELL32::SHGetFolderPath returned: C:\Windows\Fonts
              MSI (c) (20:70) [16:40:01:494]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 20
              MSI (c) (20:70) [16:40:01:496]: MSI_LUA: Setting AdminUser property to 1 because this is the client or the user has already permitted elevation
              MSI (c) (20:70) [16:40:01:496]: PROPERTY CHANGE: Adding AdminUser property. Its value is '1'.
              MSI (c) (20:70) [16:40:01:496]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.
              MSI (c) (20:70) [16:40:01:496]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
              MSI (c) (20:70) [16:40:01:496]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'renkin'.
              MSI (c) (20:70) [16:40:01:496]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
              MSI (c) (20:70) [16:40:01:496]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\launcherinstall.msi'.
              MSI (c) (20:70) [16:40:01:496]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\launcherinstall.msi'.
              MSI (c) (20:70) [16:40:01:496]: Machine policy value 'MsiDisableEmbeddedUI' is 0
              MSI (c) (20:70) [16:40:01:496]: PROPERTY CHANGE: Adding SourceDir property. Its value is 'C:\'.
              MSI (c) (20:70) [16:40:01:496]: PROPERTY CHANGE: Adding SOURCEDIR property. Its value is 'C:\'.
              MSI (c) (20:E0) [16:40:01:496]: PROPERTY CHANGE: Adding VersionHandler property. Its value is '5.00'.
              === Logging started: 04/03/2015 16:40:01 ===
              MSI (c) (20:70) [16:40:01:499]: Note: 1: 2205 2: 3: PatchPackage
              MSI (c) (20:70) [16:40:01:499]: Machine policy value 'DisableRollback' is 0
              MSI (c) (20:70) [16:40:01:499]: User policy value 'DisableRollback' is 0
              MSI (c) (20:70) [16:40:01:499]: PROPERTY CHANGE: Adding UILevel property. Its value is '5'.
              MSI (c) (20:70) [16:40:01:499]: PROPERTY CHANGE: Adding ACTION property. Its value is 'INSTALL'.
              MSI (c) (20:70) [16:40:01:499]: Doing action: INSTALL
              Action 16:40:01: INSTALL.
              Action start 16:40:01: INSTALL.
              MSI (c) (20:70) [16:40:01:500]: UI Sequence table 'InstallUISequence' is present and populated.
              MSI (c) (20:70) [16:40:01:500]: Running UISequence
              MSI (c) (20:70) [16:40:01:500]: PROPERTY CHANGE: Adding EXECUTEACTION property. Its value is 'INSTALL'.
              MSI (c) (20:70) [16:40:01:500]: Doing action: SystemFolder_x86_VC.194841A2_D0F2_3B96_9F71_05BA91BEA0FA
              Action 16:40:01: SystemFolder_x86_VC.194841A2_D0F2_3B96_9F71_05BA91BEA0FA.
              Action start 16:40:01: SystemFolder_x86_VC.194841A2_D0F2_3B96_9F71_05BA91BEA0FA.
              MSI (c) (20:70) [16:40:01:500]: PROPERTY CHANGE: Adding SystemFolder_x86_VC.194841A2_D0F2_3B96_9F71_05BA91BEA0FA property. Its value is 'C:\Windows\SysWOW64\'.
              Action ended 16:40:01: SystemFolder_x86_VC.194841A2_D0F2_3B96_9F71_05BA91BEA0FA. Return value 1.
              MSI (c) (20:70) [16:40:01:500]: Doing action: SystemFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55
              Action 16:40:01: SystemFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55.
              Action start 16:40:01: SystemFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55.
              MSI (c) (20:70) [16:40:01:500]: PROPERTY CHANGE: Adding SystemFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55 property. Its value is 'C:\Windows\SysWOW64\'.
              Action ended 16:40:01: SystemFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55. Return value 1.
              MSI (c) (20:70) [16:40:01:500]: Doing action: WindowsFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55
              Action 16:40:01: WindowsFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55.
              Action start 16:40:01: WindowsFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55.
              MSI (c) (20:70) [16:40:01:500]: PROPERTY CHANGE: Adding WindowsFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55 property. Its value is 'C:\Windows\'.
              Action ended 16:40:01: WindowsFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55. Return value 1.
              MSI (c) (20:70) [16:40:01:500]: Doing action: WindowsFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C
              Action 16:40:01: WindowsFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C.
              Action start 16:40:01: WindowsFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C.
              MSI (c) (20:70) [16:40:01:500]: PROPERTY CHANGE: Adding WindowsFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C property. Its value is 'C:\Windows\'.
              Action ended 16:40:01: WindowsFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C. Return value 1.
              MSI (c) (20:70) [16:40:01:500]: Doing action: SystemFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C
              Action 16:40:01: SystemFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C.
              Action start 16:40:01: SystemFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C.
              MSI (c) (20:70) [16:40:01:500]: PROPERTY CHANGE: Adding SystemFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C property. Its value is 'C:\Windows\SysWOW64\'.
              Action ended 16:40:01: SystemFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C. Return value 1.
              MSI (c) (20:70) [16:40:01:500]: Doing action: System64Folder_amd64_VC.05F0B5F5_44A8_3793_976B_A4F17AECF92C
              Action 16:40:01: System64Folder_amd64_VC.05F0B5F5_44A8_3793_976B_A4F17AECF92C.
              Action start 16:40:01: System64Folder_amd64_VC.05F0B5F5_44A8_3793_976B_A4F17AECF92C.
              MSI (c) (20:70) [16:40:01:500]: PROPERTY CHANGE: Adding System64Folder_amd64_VC.05F0B5F5_44A8_3793_976B_A4F17AECF92C property. Its value is 'C:\Windows\system32\'.
              Action ended 16:40:01: System64Folder_amd64_VC.05F0B5F5_44A8_3793_976B_A4F17AECF92C. Return value 1.
              MSI (c) (20:70) [16:40:01:500]: Doing action: System64Folder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C
              Action 16:40:01: System64Folder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C.
              Action start 16:40:01: System64Folder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C.
              MSI (c) (20:70) [16:40:01:500]: PROPERTY CHANGE: Adding System64Folder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C property. Its value is 'C:\Windows\system32\'.
              Action ended 16:40:01: System64Folder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C. Return value 1.
              MSI (c) (20:70) [16:40:01:500]: Doing action: WindowsFolder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C
              Action 16:40:01: WindowsFolder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C.
              Action start 16:40:01: WindowsFolder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C.
              MSI (c) (20:70) [16:40:01:500]: PROPERTY CHANGE: Adding WindowsFolder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C property. Its value is 'C:\Windows\'.
              Action ended 16:40:01: WindowsFolder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C. Return value 1.
              MSI (c) (20:70) [16:40:01:500]: Doing action: WindowsFolder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7
              Action 16:40:01: WindowsFolder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7.
              Action start 16:40:01: WindowsFolder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7.
              MSI (c) (20:70) [16:40:01:501]: PROPERTY CHANGE: Adding WindowsFolder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7 property. Its value is 'C:\Windows\'.
              Action ended 16:40:01: WindowsFolder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7. Return value 1.
              MSI (c) (20:70) [16:40:01:501]: Doing action: System64Folder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7
              Action 16:40:01: System64Folder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7.
              Action start 16:40:01: System64Folder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7.
              MSI (c) (20:70) [16:40:01:501]: PROPERTY CHANGE: Adding System64Folder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7 property. Its value is 'C:\Windows\system32\'.
              Action ended 16:40:01: System64Folder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7. Return value 1.
              MSI (c) (20:70) [16:40:01:501]: Doing action: FindRelatedProducts
              Action 16:40:01: FindRelatedProducts. Searching for related applications
              Action start 16:40:01: FindRelatedProducts.
              Action ended 16:40:01: FindRelatedProducts. Return value 1.
              MSI (c) (20:70) [16:40:01:501]: Skipping action: PreventDowngrading (condition is false)
              MSI (c) (20:70) [16:40:01:501]: Skipping action: PreventSameVersionInstall (condition is false)
              MSI (c) (20:70) [16:40:01:501]: Doing action: AppSearch
              Action 16:40:01: AppSearch. Searching for installed applications
              Action start 16:40:01: AppSearch.
              AppSearch: Property: CURRENT_INSTALL_DIR, Signature: FindUpgradeThisPackageLocation
              MSI (c) (20:70) [16:40:01:501]: Note: 1: 2262 2: Signature 3: -2147287038
              MSI (c) (20:70) [16:40:01:501]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{325AC861-EDAF-440B-97DD-259906E216D3} 3: 2
              AppSearch: Property: UPGRADEFOUND_INSTALL_DIR, Signature: FindUpgradeInstallLocation
              MSI (c) (20:70) [16:40:01:501]: Note: 1: 2262 2: Signature 3: -2147287038
              Action ended 16:40:01: AppSearch. Return value 1.
              MSI (c) (20:70) [16:40:01:501]: Doing action: WixQueryOsWellKnownSID
              Action 16:40:01: WixQueryOsWellKnownSID.
              Action start 16:40:01: WixQueryOsWellKnownSID.
              MSI (c) (20:E0) [16:40:01:515]: Invoking remote custom action. DLL: C:\Users\renkin\AppData\Local\Temp\MSIF92E.tmp, Entrypoint: WixQueryOsWellKnownSID
              MSI (c) (20:C8) [16:40:01:515]: Cloaking enabled.
              MSI (c) (20:C8) [16:40:01:515]: Attempting to enable all disabled privileges before calling Install on Server
              MSI (c) (20:C8) [16:40:01:515]: Connected to service for CA interface.
              CustomAction WixQueryOsWellKnownSID returned actual error code 1157 (note this may not be 100% accurate if translation happened inside sandbox)
              MSI (c) (20:70) [16:40:01:533]: Note: 1: 1723 2: WixQueryOsWellKnownSID 3: WixQueryOsWellKnownSID 4: C:\Users\renkin\AppData\Local\Temp\MSIF92E.tmp
              Info 2898. For WixUI_Font_Normal textstyle, the system created a 'Tahoma' font, in 0 character set, of 16 pixels height.
              Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action WixQueryOsWellKnownSID, entry: WixQueryOsWellKnownSID, library: C:\Users\renkin\AppData\Local\Temp\MSIF92E.tmp
              MSI (c) (20:70) [16:40:02:796]: Product: Epic Games Launcher -- Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action WixQueryOsWellKnownSID, entry: WixQueryOsWellKnownSID, library: C:\Users\renkin\AppData\Local\Temp\MSIF92E.tmp

              Action ended 16:40:02: WixQueryOsWellKnownSID. Return value 3.
              MSI (c) (20:70) [16:40:02:798]: Doing action: FatalError
              Action 16:40:02: FatalError.
              Action start 16:40:02: FatalError.
              Info 2898. For WixUI_Font_Bigger textstyle, the system created a 'Tahoma' font, in 0 character set, of 24 pixels height.
              Action 16:40:02: FatalError. Dialog created
              MSI (c) (20:54) [16:40:02:817]: Note: 1: 2731 2: 0
              Action ended 16:40:05: FatalError. Return value 2.
              Action ended 16:40:05: INSTALL. Return value 3.
              MSI (c) (20:70) [16:40:05:024]: Destroying RemoteAPI object.
              MSI (c) (20:C8) [16:40:05:025]: Custom Action Manager thread ending.
              Property(C): UpgradeCode = {D0769F44-D459-450F-B084-CAE38062C75B}
              Property(C): ShouldLaunchOnFinish = 1
              Property(C): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
              Property(C): DesktopFolder = C:\Users\Public\Desktop\
              Property(C): WixUIRMOption = UseRM
              Property(C): WIXUI_FINALINSTALLDIR = INSTALLDIR
              Property(C): WIXUI_INSTALLDIR = SELECTEDINSTALLFOLDER
              Property(C): ALLUSERS = 1
              Property(C): PREV_INSTALL_DIR = 0
              Property(C): USER_CHOSE_INSTALLDIR = 0
              Property(C): QtExecRefreshIconCache = ie4uinit.exe -ClearIconCache
              Property(C): ProgramFiles64Folder = C:\Program Files\
              Property(C): CommonAppDataFolder = C:\ProgramData\
              Property(C): SourceDir = C:\
              Property(C): ARPNOREPAIR = 1
              Property(C): MSIFASTINSTALL = 1
              Property(C): ARPPRODUCTICON = UnrealEngineLauncher.ico
              Property(C): Manufacturer = Epic Games, Inc.
              Property(C): ProductCode = {325AC861-EDAF-440B-97DD-259906E216D3}
              Property(C): ProductLanguage = 1033
              Property(C): ProductName = Epic Games Launcher
              Property(C): ProductVersion = 1.1.24.0
              Property(C): DefaultUIFont = WixUI_Font_Normal
              Property(C): WixUI_Mode = InstallDir
              Property(C): ARPNOMODIFY = 1
              Property(C): ErrorDialog = ErrorDlg
              Property(C): SecureCustomProperties = ANOTHERBUILDINSTALLED;NEWPRODUCTFOUND;PREV_INSTALL_DIR;UPGRADEFOUND;USER_CHOSE_INSTALLDIR;WIX_ACCOUNT_USERS
              Property(C): WindowsFolder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7 = C:\Windows\
              Property(C): System64Folder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7 = C:\Windows\system32\
              Property(C): DirectoryTable100_amd64.1C11561A_11CB_36A7_8A47_D7A042055FA7 = DirectoryTable
              Property(C): System64Folder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C = C:\Windows\system32\
              Property(C): WindowsFolder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C = C:\Windows\
              Property(C): DirectoryTable100_amd64.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C = DirectoryTable
              Property(C): System64Folder_amd64_VC.05F0B5F5_44A8_3793_976B_A4F17AECF92C = C:\Windows\system32\
              Property(C): System64Folder = C:\Windows\system32\
              Property(C): DirectoryTable100_amd64.05F0B5F5_44A8_3793_976B_A4F17AECF92C = DirectoryTable
              Property(C): WindowsFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C = C:\Windows\
              Property(C): SystemFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C = C:\Windows\SysWOW64\
              Property(C): DirectoryTable100_x86.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C = DirectoryTable
              Property(C): SystemFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55 = C:\Windows\SysWOW64\
              Property(C): WindowsFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55 = C:\Windows\
              Property(C): DirectoryTable100_x86.F9D0B380_EB85_31D4_96AC_C6CB40086A55 = DirectoryTable
              Property(C): SystemFolder_x86_VC.194841A2_D0F2_3B96_9F71_05BA91BEA0FA = C:\Windows\SysWOW64\
              Property(C): SystemFolder = C:\Windows\SysWOW64\
              Property(C): DirectoryTable100_x86.194841A2_D0F2_3B96_9F71_05BA91BEA0FA = DirectoryTable
              Property(C): MsiLogFileLocation = D:\UnrealEngineInstallerLog.txt
              Property(C): PackageCode = {D751F4B9-30FA-4A51-B16F-0A4E216711BB}
              Property(C): ProductState = -1
              Property(C): PackagecodeChanging = 1
              Property(C): CURRENTDIRECTORY = C:\Windows\system32
              Property(C): CLIENTUILEVEL = 0
              Property(C): CLIENTPROCESSID = 2336
              Property(C): VersionDatabase = 405
              Property(C): VersionMsi = 5.00
              Property(C): VersionNT = 601
              Property(C): VersionNT64 = 601
              Property(C): WindowsBuild = 7601
              Property(C): ServicePackLevel = 1
              Property(C): ServicePackLevelMinor = 0
              Property(C): MsiNTProductType = 1
              Property(C): WindowsFolder = C:\Windows\
              Property(C): WindowsVolume = C:\
              Property(C): RemoteAdminTS = 1
              Property(C): TempFolder = C:\Users\renkin\AppData\Local\Temp\
              Property(C): ProgramFilesFolder = C:\Program Files (x86)\
              Property(C): CommonFilesFolder = C:\Program Files (x86)\Common Files\
              Property(C): CommonFiles64Folder = C:\Program Files\Common Files\
              Property(C): AppDataFolder = C:\Users\renkin\AppData\Roaming\
              Property(C): FavoritesFolder = C:\Users\renkin\Favorites\
              Property(C): NetHoodFolder = C:\Users\renkin\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
              Property(C): PersonalFolder = C:\Users\renkin\Documents\
              Property(C): PrintHoodFolder = C:\Users\renkin\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
              Property(C): RecentFolder = C:\Users\renkin\AppData\Roaming\Microsoft\Windows\Recent\
              Property(C): SendToFolder = C:\Users\renkin\AppData\Roaming\Microsoft\Windows\SendTo\
              Property(C): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\
              Property(C): LocalAppDataFolder = C:\Users\renkin\AppData\Local\
              Property(C): MyPicturesFolder = C:\Users\renkin\Pictures\
              Property(C): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
              Property(C): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
              Property(C): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\
              Property(C): FontsFolder = C:\Windows\Fonts\
              Property(C): GPTSupport = 1
              Property(C): OLEAdvtSupport = 1
              Property(C): ShellAdvtSupport = 1
              Property(C): MsiAMD64 = 6
              Property(C): Msix64 = 6
              Property(C): Intel = 6
              Property(C): PhysicalMemory = 16328
              Property(C): VirtualMemory = 15766
              Property(C): LogonUser = renkin
              Property(C): UserSID = S-1-5-21-442734734-94888640-2566660416-1000
              Property(C): UserLanguageID = 1036
              Property(C): ComputerName = RENKIN-PC
              Property(C): SystemLanguageID = 1036
              Property(C): ScreenX = 2560
              Property(C): ScreenY = 1440
              Property(C): CaptionHeight = 27
              Property(C): BorderTop = 1
              Property(C): BorderSide = 1
              Property(C): TextHeight = 20
              Property(C): TextInternalLeading = 4
              Property(C): ColorBits = 32
              Property(C): TTCSupport = 1
              Property(C): Time = 16:40:05
              Property(C): Date = 04/03/2015
              Property(C): MsiNetAssemblySupport = 4.0.30319.34209
              Property(C): MsiWin32AssemblySupport = 6.1.7601.17514
              Property(C): RedirectedDllSupport = 2
              Property(C): AdminUser = 1
              Property(C): Privileged = 1
              Property(C): USERNAME = renkin
              Property(C): DATABASE = C:\launcherinstall.msi
              Property(C): OriginalDatabase = C:\launcherinstall.msi
              Property(C): SOURCEDIR = C:\
              Property(C): VersionHandler = 5.00
              Property(C): UILevel = 5
              Property(C): ACTION = INSTALL
              Property(C): EXECUTEACTION = INSTALL
              === Logging stopped: 04/03/2015 16:40:05 ===
              MSI (c) (20:70) [16:40:05:041]: Windows Installer installed the product. Product Name: Epic Games Launcher. Product Version: 1.1.24.0. Product Language: 1033. Manufacturer: Epic Games, Inc.. Installation success or error status: 1603.

              MSI (c) (20:70) [16:40:05:043]: Grabbed execution mutex.
              MSI (c) (20:70) [16:40:05:043]: Cleaning up uninstalled install packages, if any exist
              MSI (c) (20:70) [16:40:05:043]: MainEngineThread is returning 1603
              === Verbose logging stopped: 04/03/2015 16:40:05 ===

              Comment


                #8
                @Care_police, @Swanson Thank you for providing your logs. I suspect your Windows user account lacks sufficient privileges to properly access the C:\Users\*USERNAME*\AppData\Local\temp folder. One solution is to do this:

                1) Navigate to C:\Users\*USERNAME*\AppData\Local (Replace *USERNAME* with your windows user name)
                2) Right click on the temp folder and select properties.
                3) Choose "Security"->Edit->Add
                4) Add the windows username you are using and give yourself "All" rights

                As an alternative, you can also run the installer as Administrator.
                1) Start a command prompt as Administrator
                2) Run the installer similar to the way you obtained installer logs: msiexec /i C:\{Path to Installer}
                example: msiexec /i C:\EpicGamesLauncherInstaller.msi

                This is the bit from the your log that is causing you problems and that is of interest to us:


                Action 18:11:16: WixQueryOsWellKnownSID.
                Action start 18:11:16: WixQueryOsWellKnownSID.
                MSI (c) (30:64) [18:11:16:303]: Invoking remote custom action. DLL: C:\Users\Yannick\AppData\Local\Temp\MSID319.tmp, Entrypoint: WixQueryOsWellKnownSID
                MSI (c) (30:C0) [18:11:16:303]: Cloaking enabled.
                MSI (c) (30:C0) [18:11:16:303]: Attempting to enable all disabled privileges before calling Install on Server
                MSI (c) (30:C0) [18:11:16:303]: Connected to service for CA interface.
                CustomAction WixQueryOsWellKnownSID returned actual error code 1157 (note this may not be 100% accurate if translation happened inside sandbox)
                MSI (c) (30:F8) [18:11:16:334]: Note: 1: 1723 2: WixQueryOsWellKnownSID 3: WixQueryOsWellKnownSID 4: C:\Users\Yannick\AppData\Local\Temp\MSID319.tmp
                Info 2898. For WixUI_Font_Normal textstyle, the system created a 'Tahoma' font, in 0 character set, of 13 pixels height.
                Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action WixQueryOsWellKnownSID, entry: WixQueryOsWellKnownSID, library: C:\Users\Yannick\AppData\Local\Temp\MSID319.tmp
                MSI (c) (30:F8) [18:11:17:769]: Product: Epic Games Launcher -- Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action WixQueryOsWellKnownSID, entry: WixQueryOsWellKnownSID, library: C:\Users\Yannick\AppData\Local\Temp\MSID319.tmp
                Action ended 18:11:17: WixQueryOsWellKnownSID. Return value 3.
                Last edited by 0xDEADBEEF; 03-09-2015, 01:29 PM.

                Comment


                  #9
                  Thanks 0xDEADBEEF it worked via the command prompt with admin rights.

                  Comment


                    #10
                    Thanks 0xDEADBEEF it worked too, kinda weird since i'm logged as admin though and I already had all rights.

                    Comment


                      #11
                      Hi guys, I can't install launcher on windows 10 64. It says : "an error ocurred while applying security settings. BUILTIN/Users is not a valid user or group. This could be a problem with the package, or a problem connecting to a domain controller on the network. Check your network and click Retry, or Cancel to end the install."

                      Does anyone know how to fix this?

                      thanks.

                      Comment


                        #12
                        Just go to properties of the file then, go to compatibles->click on run this program in compatibility mode for previous windows . That`s it guys enjoy

                        Comment


                          #13
                          Loads of thanks , 0xDEADBEEF , worked well. I was looking for anywhere to fix it , nothing worked but yours.

                          Comment


                            #14
                            I get a font error Failed to load font EpicInstaller-7.9.0-fortnite-57f5f709017a41ad9c6093a6f4339146.msi

                            Comment


                              #15
                              Same error after chance rights in appData and Comand promt with admin rights

                              Comment

                              Working...
                              X