Announcement

**goarack** · 03-03-2015, 10:45 PM

same problem here

**Cant_Aim** · 03-04-2015, 02:11 AM

At least you get an error for me it just changes my cursor to loading icon for a few seconds and then doesn't do anything else.

**reddaze** · 03-05-2015, 05:09 PM

Hey Folks,

Can you post your Installer logs? Info on where to get them at the top of this page here:
https://wiki.unrealengine.com/Troubl...ncher_Problems

**Care_police** · 03-05-2015, 07:12 PM

Hello Adam, here's my Installer logs :

=== Verbose logging started: 2015-03-05 18:11:16 Build type: SHIP UNICODE 5.00.9200.00 Calling process: C:\Windows\system32\msiexec.exe ===
MSI (c) (30:98) [18:11:16:098]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (30:98) [18:11:16:098]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (30:F8) [18:11:16:100]: Resetting cached policy values
MSI (c) (30:F8) [18:11:16:100]: Machine policy value 'Debug' is 0
MSI (c) (30:F8) [18:11:16:100]: ******* RunEngine:
******* Product: C:\EpicGamesLauncherInstaller-2.0.0-2465596.msi
******* Action:
******* CommandLine: **********
MSI (c) (30:F8) [18:11:16:100]: Machine policy value 'DisableUserInstalls' is 0
MSI (c) (30:F8) [18:11:16:115]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2
MSI (c) (30:F8) [18:11:16:115]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\EpicGamesLauncherInstaller-2.0.0-2465596.msi' against software restriction policy
MSI (c) (30:F8) [18:11:16:115]: SOFTWARE RESTRICTION POLICY: C:\EpicGamesLauncherInstaller-2.0.0-2465596.msi has a digital signature
MSI (c) (30:F8) [18:11:16:272]: SOFTWARE RESTRICTION POLICY: C:\EpicGamesLauncherInstaller-2.0.0-2465596.msi is permitted to run at the 'unrestricted' authorization level.
MSI (c) (30:F8) [18:11:16:272]: Cloaking enabled.
MSI (c) (30:F8) [18:11:16:272]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (30:F8) [18:11:16:272]: End dialog not enabled
MSI (c) (30:F8) [18:11:16:272]: Original package ==> C:\EpicGamesLauncherInstaller-2.0.0-2465596.msi
MSI (c) (30:F8) [18:11:16:272]: Package we're running from ==> C:\EpicGamesLauncherInstaller-2.0.0-2465596.msi
MSI (c) (30:F8) [18:11:16:272]: APPCOMPAT: Compatibility mode property overrides found.
MSI (c) (30:F8) [18:11:16:272]: APPCOMPAT: looking for appcompat database entry with ProductCode '{8727C279-A122-40B8-8ACA-271E1809DAA5}'.
MSI (c) (30:F8) [18:11:16:272]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (30:F8) [18:11:16:287]: MSCOREE not loaded loading copy from system32
MSI (c) (30:F8) [18:11:16:287]: Machine policy value 'TransformsSecure' is 0
MSI (c) (30:F8) [18:11:16:287]: User policy value 'TransformsAtSource' is 0
MSI (c) (30:F8) [18:11:16:287]: Machine policy value 'DisablePatch' is 0
MSI (c) (30:F8) [18:11:16:287]: Machine policy value 'AllowLockdownPatch' is 0
MSI (c) (30:F8) [18:11:16:287]: Machine policy value 'DisableMsi' is 0
MSI (c) (30:F8) [18:11:16:287]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (c) (30:F8) [18:11:16:287]: User policy value 'AlwaysInstallElevated' is 0
MSI (c) (30:F8) [18:11:16:287]: Running product '{8727C279-A122-40B8-8ACA-271E1809DAA5}' with user privileges: It's not assigned.
MSI (c) (30:F8) [18:11:16:287]: Machine policy value 'DisableLUAPatching' is 0
MSI (c) (30:F8) [18:11:16:287]: Machine policy value 'DisableFlyWeightPatching' is 0
MSI (c) (30:F8) [18:11:16:287]: APPCOMPAT: looking for appcompat database entry with ProductCode '{8727C279-A122-40B8-8ACA-271E1809DAA5}'.
MSI (c) (30:F8) [18:11:16:287]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (30:F8) [18:11:16:287]: Transforms are not secure.
MSI (c) (30:F8) [18:11:16:287]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'D:\EpicGamesInstallerLog.txt'.
MSI (c) (30:F8) [18:11:16:287]: Command Line: CURRENTDIRECTORY=C:\Windows\system32 CLIENTUILEVEL=0 CLIENTPROCESSID=48
MSI (c) (30:F8) [18:11:16:287]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{45DBA3AE-DD51-4D47-9310-E2A8B5F48385}'.
MSI (c) (30:F8) [18:11:16:287]: Product Code passed to Engine.Initialize: ''
MSI (c) (30:F8) [18:11:16:287]: Product Code from property table before transforms: '{8727C279-A122-40B8-8ACA-271E1809DAA5}'
MSI (c) (30:F8) [18:11:16:287]: Product Code from property table after transforms: '{8727C279-A122-40B8-8ACA-271E1809DAA5}'
MSI (c) (30:F8) [18:11:16:287]: Product not registered: beginning first-time install
MSI (c) (30:F8) [18:11:16:287]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.
MSI (c) (30:F8) [18:11:16:287]: Entering CMsiConfigurationManager::SetLastUsedSource.
MSI (c) (30:F8) [18:11:16:287]: User policy value 'SearchOrder' is 'nmu'
MSI (c) (30:F8) [18:11:16:287]: Adding new sources is allowed.
MSI (c) (30:F8) [18:11:16:287]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
MSI (c) (30:F8) [18:11:16:287]: Package name extracted from package path: 'EpicGamesLauncherInstaller-2.0.0-2465596.msi'
MSI (c) (30:F8) [18:11:16:287]: Package to be registered: 'EpicGamesLauncherInstaller-2.0.0-2465596.msi'
MSI (c) (30:F8) [18:11:16:287]: Note: 1: 2262 2: AdminProperties 3: -2147287038
MSI (c) (30:F8) [18:11:16:287]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (c) (30:F8) [18:11:16:287]: User policy value 'AlwaysInstallElevated' is 0
MSI (c) (30:F8) [18:11:16:287]: Running product '{8727C279-A122-40B8-8ACA-271E1809DAA5}' with user privileges: It's not assigned.
MSI (c) (30:F8) [18:11:16:287]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is 'C:\Windows\system32'.
MSI (c) (30:F8) [18:11:16:287]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '0'.
MSI (c) (30:F8) [18:11:16:287]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '48'.
MSI (c) (30:F8) [18:11:16:287]: TRANSFORMS property is now:
MSI (c) (30:F8) [18:11:16:287]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '405'.
MSI (c) (30:F8) [18:11:16:287]: SHELL32::SHGetFolderPath returned: C:\Users\Yannick\AppData\Roaming
MSI (c) (30:F8) [18:11:16:287]: SHELL32::SHGetFolderPath returned: C:\Users\Yannick\Favorites
MSI (c) (30:F8) [18:11:16:287]: SHELL32::SHGetFolderPath returned: C:\Users\Yannick\AppData\Roaming\Microsoft\Windows\Network Shortcuts
MSI (c) (30:F8) [18:11:16:287]: SHELL32::SHGetFolderPath returned: C:\Users\Yannick\Documents
MSI (c) (30:F8) [18:11:16:287]: SHELL32::SHGetFolderPath returned: C:\Users\Yannick\AppData\Roaming\Microsoft\Windows\Printer Shortcuts
MSI (c) (30:F8) [18:11:16:287]: SHELL32::SHGetFolderPath returned: C:\Users\Yannick\AppData\Roaming\Microsoft\Windows\Recent
MSI (c) (30:F8) [18:11:16:287]: SHELL32::SHGetFolderPath returned: C:\Users\Yannick\AppData\Roaming\Microsoft\Windows\SendTo
MSI (c) (30:F8) [18:11:16:287]: SHELL32::SHGetFolderPath returned: C:\Users\Yannick\AppData\Roaming\Microsoft\Windows\Templates
MSI (c) (30:F8) [18:11:16:287]: SHELL32::SHGetFolderPath returned: C:\ProgramData
MSI (c) (30:F8) [18:11:16:287]: SHELL32::SHGetFolderPath returned: C:\Users\Yannick\AppData\Local
MSI (c) (30:F8) [18:11:16:287]: SHELL32::SHGetFolderPath returned: C:\Users\Yannick\Pictures
MSI (c) (30:F8) [18:11:16:287]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (c) (30:F8) [18:11:16:287]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
MSI (c) (30:F8) [18:11:16:287]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs
MSI (c) (30:F8) [18:11:16:287]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu
MSI (c) (30:F8) [18:11:16:287]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop
MSI (c) (30:F8) [18:11:16:287]: SHELL32::SHGetFolderPath returned: C:\Users\Yannick\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (c) (30:F8) [18:11:16:287]: SHELL32::SHGetFolderPath returned: C:\Users\Yannick\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
MSI (c) (30:F8) [18:11:16:287]: SHELL32::SHGetFolderPath returned: C:\Users\Yannick\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
MSI (c) (30:F8) [18:11:16:287]: SHELL32::SHGetFolderPath returned: C:\Users\Yannick\AppData\Roaming\Microsoft\Windows\Start Menu
MSI (c) (30:F8) [18:11:16:287]: SHELL32::SHGetFolderPath returned: C:\Users\Yannick\Desktop
MSI (c) (30:F8) [18:11:16:287]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Templates
MSI (c) (30:F8) [18:11:16:287]: SHELL32::SHGetFolderPath returned: C:\Windows\Fonts
MSI (c) (30:F8) [18:11:16:287]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16
MSI (c) (30:F8) [18:11:16:287]: MSI_LUA: Setting AdminUser property to 1 because this is the client or the user has already permitted elevation
MSI (c) (30:F8) [18:11:16:287]: PROPERTY CHANGE: Adding AdminUser property. Its value is '1'.
MSI (c) (30:F8) [18:11:16:287]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.
MSI (c) (30:F8) [18:11:16:287]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (c) (30:F8) [18:11:16:287]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'Yannick'.
MSI (c) (30:F8) [18:11:16:287]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (c) (30:F8) [18:11:16:287]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\EpicGamesLauncherInstaller-2.0.0-2465596.msi'.
MSI (c) (30:F8) [18:11:16:287]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\EpicGamesLauncherInstaller-2.0.0-2465596.msi'.
MSI (c) (30:F8) [18:11:16:287]: Machine policy value 'MsiDisableEmbeddedUI' is 0
MSI (c) (30:F8) [18:11:16:287]: PROPERTY CHANGE: Adding SourceDir property. Its value is 'C:\'.
MSI (c) (30:F8) [18:11:16:287]: PROPERTY CHANGE: Adding SOURCEDIR property. Its value is 'C:\'.
MSI (c) (30:98) [18:11:16:303]: PROPERTY CHANGE: Adding VersionHandler property. Its value is '5.00'.
=== Logging started: 2015-03-05 18:11:16 ===
MSI (c) (30:F8) [18:11:16:303]: Note: 1: 2205 2: 3: PatchPackage
MSI (c) (30:F8) [18:11:16:303]: Machine policy value 'DisableRollback' is 0
MSI (c) (30:F8) [18:11:16:303]: User policy value 'DisableRollback' is 0
MSI (c) (30:F8) [18:11:16:303]: PROPERTY CHANGE: Adding UILevel property. Its value is '5'.
MSI (c) (30:F8) [18:11:16:303]: Note: 1: 2203 2: C:\Windows\Installer\inprogressinstallinfo.ipi 3: -2147287038
MSI (c) (30:F8) [18:11:16:303]: APPCOMPAT: [DetectVersionLaunchCondition] Launch condition already passes.
MSI (c) (30:F8) [18:11:16:303]: PROPERTY CHANGE: Adding ACTION property. Its value is 'INSTALL'.
MSI (c) (30:F8) [18:11:16:303]: Doing action: INSTALL
Action 18:11:16: INSTALL.
Action start 18:11:16: INSTALL.
MSI (c) (30:F8) [18:11:16:303]: UI Sequence table 'InstallUISequence' is present and populated.
MSI (c) (30:F8) [18:11:16:303]: Running UISequence
MSI (c) (30:F8) [18:11:16:303]: PROPERTY CHANGE: Adding EXECUTEACTION property. Its value is 'INSTALL'.
MSI (c) (30:F8) [18:11:16:303]: Doing action: SystemFolder_x86_VC.194841A2_D0F2_3B96_9F71_05BA91BEA0FA
Action 18:11:16: SystemFolder_x86_VC.194841A2_D0F2_3B96_9F71_05BA91BEA0FA.
Action start 18:11:16: SystemFolder_x86_VC.194841A2_D0F2_3B96_9F71_05BA91BEA0FA.
MSI (c) (30:F8) [18:11:16:303]: PROPERTY CHANGE: Adding SystemFolder_x86_VC.194841A2_D0F2_3B96_9F71_05BA91BEA0FA property. Its value is 'C:\Windows\SysWOW64\'.
Action ended 18:11:16: SystemFolder_x86_VC.194841A2_D0F2_3B96_9F71_05BA91BEA0FA. Return value 1.
MSI (c) (30:F8) [18:11:16:303]: Doing action: SystemFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55
Action 18:11:16: SystemFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55.
Action start 18:11:16: SystemFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55.
MSI (c) (30:F8) [18:11:16:303]: PROPERTY CHANGE: Adding SystemFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55 property. Its value is 'C:\Windows\SysWOW64\'.
Action ended 18:11:16: SystemFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55. Return value 1.
MSI (c) (30:F8) [18:11:16:303]: Doing action: WindowsFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55
Action 18:11:16: WindowsFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55.
Action start 18:11:16: WindowsFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55.
MSI (c) (30:F8) [18:11:16:303]: PROPERTY CHANGE: Adding WindowsFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55 property. Its value is 'C:\Windows\'.
Action ended 18:11:16: WindowsFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55. Return value 1.
MSI (c) (30:F8) [18:11:16:303]: Doing action: WindowsFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C
Action 18:11:16: WindowsFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C.
Action start 18:11:16: WindowsFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C.
MSI (c) (30:F8) [18:11:16:303]: PROPERTY CHANGE: Adding WindowsFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C property. Its value is 'C:\Windows\'.
Action ended 18:11:16: WindowsFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C. Return value 1.
MSI (c) (30:F8) [18:11:16:303]: Doing action: SystemFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C
Action 18:11:16: SystemFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C.
Action start 18:11:16: SystemFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C.
MSI (c) (30:F8) [18:11:16:303]: PROPERTY CHANGE: Adding SystemFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C property. Its value is 'C:\Windows\SysWOW64\'.
Action ended 18:11:16: SystemFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C. Return value 1.
MSI (c) (30:F8) [18:11:16:303]: Doing action: System64Folder_amd64_VC.05F0B5F5_44A8_3793_976B_A4F17AECF92C
Action 18:11:16: System64Folder_amd64_VC.05F0B5F5_44A8_3793_976B_A4F17AECF92C.
Action start 18:11:16: System64Folder_amd64_VC.05F0B5F5_44A8_3793_976B_A4F17AECF92C.
MSI (c) (30:F8) [18:11:16:303]: PROPERTY CHANGE: Adding System64Folder_amd64_VC.05F0B5F5_44A8_3793_976B_A4F17AECF92C property. Its value is 'C:\Windows\system32\'.
Action ended 18:11:16: System64Folder_amd64_VC.05F0B5F5_44A8_3793_976B_A4F17AECF92C. Return value 1.
MSI (c) (30:F8) [18:11:16:303]: Doing action: System64Folder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C
Action 18:11:16: System64Folder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C.
Action start 18:11:16: System64Folder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C.
MSI (c) (30:F8) [18:11:16:303]: PROPERTY CHANGE: Adding System64Folder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C property. Its value is 'C:\Windows\system32\'.
Action ended 18:11:16: System64Folder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C. Return value 1.
MSI (c) (30:F8) [18:11:16:303]: Doing action: WindowsFolder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C
Action 18:11:16: WindowsFolder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C.
Action start 18:11:16: WindowsFolder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C.
MSI (c) (30:F8) [18:11:16:303]: PROPERTY CHANGE: Adding WindowsFolder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C property. Its value is 'C:\Windows\'.
Action ended 18:11:16: WindowsFolder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C. Return value 1.
MSI (c) (30:F8) [18:11:16:303]: Doing action: WindowsFolder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7
Action 18:11:16: WindowsFolder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7.
Action start 18:11:16: WindowsFolder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7.
MSI (c) (30:F8) [18:11:16:303]: PROPERTY CHANGE: Adding WindowsFolder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7 property. Its value is 'C:\Windows\'.
Action ended 18:11:16: WindowsFolder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7. Return value 1.
MSI (c) (30:F8) [18:11:16:303]: Doing action: System64Folder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7
Action 18:11:16: System64Folder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7.
Action start 18:11:16: System64Folder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7.
MSI (c) (30:F8) [18:11:16:303]: PROPERTY CHANGE: Adding System64Folder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7 property. Its value is 'C:\Windows\system32\'.
Action ended 18:11:16: System64Folder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7. Return value 1.
MSI (c) (30:F8) [18:11:16:303]: Doing action: FindRelatedProducts
Action 18:11:16: FindRelatedProducts. Searching for related applications
Action start 18:11:16: FindRelatedProducts.
Action ended 18:11:16: FindRelatedProducts. Return value 1.
MSI (c) (30:F8) [18:11:16:303]: Skipping action: PreventDowngrading (condition is false)
MSI (c) (30:F8) [18:11:16:303]: Skipping action: PreventSameVersionInstall (condition is false)
MSI (c) (30:F8) [18:11:16:303]: Doing action: AppSearch
Action 18:11:16: AppSearch. Searching for installed applications
Action start 18:11:16: AppSearch.
AppSearch: Property: CURRENT_INSTALL_DIR, Signature: FindUpgradeThisPackageLocation
MSI (c) (30:F8) [18:11:16:303]: Note: 1: 2262 2: Signature 3: -2147287038
MSI (c) (30:F8) [18:11:16:303]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{8727C279-A122-40B8-8ACA-271E1809DAA5} 3: 2
AppSearch: Property: UPGRADEFOUND_INSTALL_DIR, Signature: FindUpgradeInstallLocation
MSI (c) (30:F8) [18:11:16:303]: Note: 1: 2262 2: Signature 3: -2147287038
Action ended 18:11:16: AppSearch. Return value 1.
MSI (c) (30:F8) [18:11:16:303]: Doing action: WixQueryOsWellKnownSID
Action 18:11:16: WixQueryOsWellKnownSID.
Action start 18:11:16: WixQueryOsWellKnownSID.
MSI (c) (30:64) [18:11:16:303]: Invoking remote custom action. DLL: C:\Users\Yannick\AppData\Local\Temp\MSID319.tmp, Entrypoint: WixQueryOsWellKnownSID
MSI (c) (30:C0) [18:11:16:303]: Cloaking enabled.
MSI (c) (30:C0) [18:11:16:303]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (30:C0) [18:11:16:303]: Connected to service for CA interface.
CustomAction WixQueryOsWellKnownSID returned actual error code 1157 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (c) (30:F8) [18:11:16:334]: Note: 1: 1723 2: WixQueryOsWellKnownSID 3: WixQueryOsWellKnownSID 4: C:\Users\Yannick\AppData\Local\Temp\MSID319.tmp
Info 2898. For WixUI_Font_Normal textstyle, the system created a 'Tahoma' font, in 0 character set, of 13 pixels height.
Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action WixQueryOsWellKnownSID, entry: WixQueryOsWellKnownSID, library: C:\Users\Yannick\AppData\Local\Temp\MSID319.tmp
MSI (c) (30:F8) [18:11:17:769]: Product: Epic Games Launcher -- Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action WixQueryOsWellKnownSID, entry: WixQueryOsWellKnownSID, library: C:\Users\Yannick\AppData\Local\Temp\MSID319.tmp

Action ended 18:11:17: WixQueryOsWellKnownSID. Return value 3.
MSI (c) (30:F8) [18:11:17:769]: Doing action: FatalError
Action 18:11:17: FatalError.
Action start 18:11:17: FatalError.
Info 2898. For WixUI_Font_Bigger textstyle, the system created a 'Tahoma' font, in 0 character set, of 19 pixels height.
Action 18:11:17: FatalError. Dialog created
MSI (c) (30:54) [18:11:17:785]: Note: 1: 2731 2: 0
Action ended 18:11:18: FatalError. Return value 2.
Action ended 18:11:18: INSTALL. Return value 3.
MSI (c) (30:F8) [18:11:18:754]: Destroying RemoteAPI object.
MSI (c) (30:C0) [18:11:18:754]: Custom Action Manager thread ending.
Property(C): UpgradeCode = {D0769F44-D459-450F-B084-CAE38062C75B}
Property(C): ShouldLaunchOnFinish = 1
Property(C): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
Property(C): DesktopFolder = C:\Users\Public\Desktop\
Property(C): WixUIRMOption = UseRM
Property(C): WIXUI_FINALINSTALLDIR = INSTALLDIR
Property(C): WIXUI_INSTALLDIR = SELECTEDINSTALLFOLDER
Property(C): ALLUSERS = 1
Property(C): PREV_INSTALL_DIR = 0
Property(C): USER_CHOSE_INSTALLDIR = 0
Property(C): QtExecRefreshIconCache = ie4uinit.exe -ClearIconCache
Property(C): ProgramFiles64Folder = C:\Program Files\
Property(C): CommonAppDataFolder = C:\ProgramData\
Property(C): SourceDir = C:\
Property(C): ARPNOREPAIR = 1
Property(C): MSIFASTINSTALL = 1
Property(C): ARPPRODUCTICON = UnrealEngineLauncher.ico
Property(C): Manufacturer = Epic Games, Inc.
Property(C): ProductCode = {8727C279-A122-40B8-8ACA-271E1809DAA5}
Property(C): ProductLanguage = 1033
Property(C): ProductName = Epic Games Launcher
Property(C): ProductVersion = 1.1.23.0
Property(C): DefaultUIFont = WixUI_Font_Normal
Property(C): WixUI_Mode = InstallDir
Property(C): ARPNOMODIFY = 1
Property(C): ErrorDialog = ErrorDlg
Property(C): SecureCustomProperties = ANOTHERBUILDINSTALLED;NEWPRODUCTFOUND;PREV_INSTALL_DIR;UPGRADEFOUND;USER_CHOSE_INSTALLDIR;WIX_ACCOUNT_USERS
Property(C): WindowsFolder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7 = C:\Windows\
Property(C): System64Folder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7 = C:\Windows\system32\
Property(C): DirectoryTable100_amd64.1C11561A_11CB_36A7_8A47_D7A042055FA7 = DirectoryTable
Property(C): System64Folder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C = C:\Windows\system32\
Property(C): WindowsFolder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C = C:\Windows\
Property(C): DirectoryTable100_amd64.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C = DirectoryTable
Property(C): System64Folder_amd64_VC.05F0B5F5_44A8_3793_976B_A4F17AECF92C = C:\Windows\system32\
Property(C): System64Folder = C:\Windows\system32\
Property(C): DirectoryTable100_amd64.05F0B5F5_44A8_3793_976B_A4F17AECF92C = DirectoryTable
Property(C): WindowsFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C = C:\Windows\
Property(C): SystemFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C = C:\Windows\SysWOW64\
Property(C): DirectoryTable100_x86.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C = DirectoryTable
Property(C): SystemFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55 = C:\Windows\SysWOW64\
Property(C): WindowsFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55 = C:\Windows\
Property(C): DirectoryTable100_x86.F9D0B380_EB85_31D4_96AC_C6CB40086A55 = DirectoryTable
Property(C): SystemFolder_x86_VC.194841A2_D0F2_3B96_9F71_05BA91BEA0FA = C:\Windows\SysWOW64\
Property(C): SystemFolder = C:\Windows\SysWOW64\
Property(C): DirectoryTable100_x86.194841A2_D0F2_3B96_9F71_05BA91BEA0FA = DirectoryTable
Property(C): MsiLogFileLocation = D:\EpicGamesInstallerLog.txt
Property(C): PackageCode = {45DBA3AE-DD51-4D47-9310-E2A8B5F48385}
Property(C): ProductState = -1
Property(C): PackagecodeChanging = 1
Property(C): CURRENTDIRECTORY = C:\Windows\system32
Property(C): CLIENTUILEVEL = 0
Property(C): CLIENTPROCESSID = 48
Property(C): VersionDatabase = 405
Property(C): VersionMsi = 5.00
Property(C): VersionNT = 602
Property(C): VersionNT64 = 602
Property(C): WindowsBuild = 9200
Property(C): ServicePackLevel = 0
Property(C): ServicePackLevelMinor = 0
Property(C): MsiNTProductType = 1
Property(C): WindowsFolder = C:\Windows\
Property(C): WindowsVolume = C:\
Property(C): TempFolder = C:\Users\Yannick\AppData\Local\Temp\
Property(C): ProgramFilesFolder = C:\Program Files (x86)\
Property(C): CommonFilesFolder = C:\Program Files (x86)\Common Files\
Property(C): CommonFiles64Folder = C:\Program Files\Common Files\
Property(C): AppDataFolder = C:\Users\Yannick\AppData\Roaming\
Property(C): FavoritesFolder = C:\Users\Yannick\Favorites\
Property(C): NetHoodFolder = C:\Users\Yannick\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
Property(C): PersonalFolder = C:\Users\Yannick\Documents\
Property(C): PrintHoodFolder = C:\Users\Yannick\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
Property(C): RecentFolder = C:\Users\Yannick\AppData\Roaming\Microsoft\Windows\Recent\
Property(C): SendToFolder = C:\Users\Yannick\AppData\Roaming\Microsoft\Windows\SendTo\
Property(C): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\
Property(C): LocalAppDataFolder = C:\Users\Yannick\AppData\Local\
Property(C): MyPicturesFolder = C:\Users\Yannick\Pictures\
Property(C): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
Property(C): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
Property(C): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\
Property(C): FontsFolder = C:\Windows\Fonts\
Property(C): GPTSupport = 1
Property(C): OLEAdvtSupport = 1
Property(C): ShellAdvtSupport = 1
Property(C): MsiAMD64 = 6
Property(C): Msix64 = 6
Property(C): Intel = 6
Property(C): PhysicalMemory = 7993
Property(C): VirtualMemory = 13165
Property(C): UserSID = S-1-5-21-3317811624-3742251791-1957674203-1001
Property(C): UserLanguageID = 4105
Property(C): ComputerName = YANNICK-PC
Property(C): SystemLanguageID = 4105
Property(C): ScreenX = 1280
Property(C): ScreenY = 1024
Property(C): CaptionHeight = 23
Property(C): BorderTop = 1
Property(C): BorderSide = 1
Property(C): TextHeight = 16
Property(C): TextInternalLeading = 3
Property(C): ColorBits = 32
Property(C): TTCSupport = 1
Property(C): Time = 18:11:18
Property(C): Date = 2015-03-05
Property(C): MsiNetAssemblySupport = 4.0.30319.17929
Property(C): MsiWin32AssemblySupport = 6.2.9200.16384
Property(C): RedirectedDllSupport = 2
Property(C): AdminUser = 1
Property(C): Privileged = 1
Property(C): USERNAME = Yannick
Property(C): DATABASE = C:\EpicGamesLauncherInstaller-2.0.0-2465596.msi
Property(C): OriginalDatabase = C:\EpicGamesLauncherInstaller-2.0.0-2465596.msi
Property(C): SOURCEDIR = C:\
Property(C): VersionHandler = 5.00
Property(C): UILevel = 5
Property(C): ACTION = INSTALL
Property(C): EXECUTEACTION = INSTALL
=== Logging stopped: 2015-03-05 18:11:18 ===
MSI (c) (30:F8) [18:11:18:769]: Windows Installer installed the product. Product Name: Epic Games Launcher. Product Version: 1.1.23.0. Product Language: 1033. Manufacturer: Epic Games, Inc.. Installation success or error status: 1603.

MSI (c) (30:F8) [18:11:18:769]: Grabbed execution mutex.
MSI (c) (30:F8) [18:11:18:769]: Cleaning up uninstalled install packages, if any exist
MSI (c) (30:F8) [18:11:18:769]: MainEngineThread is returning 1603
=== Verbose logging stopped: 2015-03-05 18:11:18 ===

**Cunni** · 03-07-2015, 01:57 PM

I have a problem too with the installer

i have downloaded the latest directx11
due to this problem, I'm forced to play with the 32bit version

Attached Files

**Swanson** · 03-08-2015, 05:37 PM

Here's mine, the error happens just after I doubleclick the installer.

=== Verbose logging started: 04/03/2015 16:40:01 Build type: SHIP UNICODE 5.00.7601.00 Calling process: C:\Windows\system32\msiexec.exe ===
MSI (c) (20:E0) [16:40:01:300]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (20:E0) [16:40:01:300]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (20:70) [16:40:01:308]: Resetting cached policy values
MSI (c) (20:70) [16:40:01:308]: Machine policy value 'Debug' is 0
MSI (c) (20:70) [16:40:01:308]: ******* RunEngine:
******* Product: C:\launcherinstall.msi
******* Action:
******* CommandLine: **********
MSI (c) (20:70) [16:40:01:314]: Machine policy value 'DisableUserInstalls' is 0
MSI (c) (20:70) [16:40:01:331]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2
MSI (c) (20:70) [16:40:01:332]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\launcherinstall.msi' against software restriction policy
MSI (c) (20:70) [16:40:01:332]: SOFTWARE RESTRICTION POLICY: C:\launcherinstall.msi has a digital signature
MSI (c) (20:70) [16:40:01:482]: SOFTWARE RESTRICTION POLICY: C:\launcherinstall.msi is permitted to run at the 'unrestricted' authorization level.
MSI (c) (20:70) [16:40:01:484]: Cloaking enabled.
MSI (c) (20:70) [16:40:01:484]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (20:70) [16:40:01:485]: End dialog not enabled
MSI (c) (20:70) [16:40:01:485]: Original package ==> C:\launcherinstall.msi
MSI (c) (20:70) [16:40:01:486]: Package we're running from ==> C:\launcherinstall.msi
MSI (c) (20:70) [16:40:01:488]: APPCOMPAT: Compatibility mode property overrides found.
MSI (c) (20:70) [16:40:01:488]: APPCOMPAT: looking for appcompat database entry with ProductCode '{325AC861-EDAF-440B-97DD-259906E216D3}'.
MSI (c) (20:70) [16:40:01:488]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (20:70) [16:40:01:489]: MSCOREE not loaded loading copy from system32
MSI (c) (20:70) [16:40:01:491]: Machine policy value 'TransformsSecure' is 0
MSI (c) (20:70) [16:40:01:491]: User policy value 'TransformsAtSource' is 0
MSI (c) (20:70) [16:40:01:491]: Machine policy value 'DisablePatch' is 0
MSI (c) (20:70) [16:40:01:491]: Machine policy value 'AllowLockdownPatch' is 0
MSI (c) (20:70) [16:40:01:491]: Machine policy value 'DisableMsi' is 0
MSI (c) (20:70) [16:40:01:491]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (c) (20:70) [16:40:01:491]: User policy value 'AlwaysInstallElevated' is 0
MSI (c) (20:70) [16:40:01:491]: Running product '{325AC861-EDAF-440B-97DD-259906E216D3}' with user privileges: It's not assigned.
MSI (c) (20:70) [16:40:01:491]: Machine policy value 'DisableLUAPatching' is 0
MSI (c) (20:70) [16:40:01:491]: Machine policy value 'DisableFlyWeightPatching' is 0
MSI (c) (20:70) [16:40:01:492]: APPCOMPAT: looking for appcompat database entry with ProductCode '{325AC861-EDAF-440B-97DD-259906E216D3}'.
MSI (c) (20:70) [16:40:01:492]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (20:70) [16:40:01:492]: Transforms are not secure.
MSI (c) (20:70) [16:40:01:492]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'D:\UnrealEngineInstallerLog.txt'.
MSI (c) (20:70) [16:40:01:492]: Command Line: CURRENTDIRECTORY=C:\Windows\system32 CLIENTUILEVEL=0 CLIENTPROCESSID=2336
MSI (c) (20:70) [16:40:01:492]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{D751F4B9-30FA-4A51-B16F-0A4E216711BB}'.
MSI (c) (20:70) [16:40:01:492]: Product Code passed to Engine.Initialize: ''
MSI (c) (20:70) [16:40:01:492]: Product Code from property table before transforms: '{325AC861-EDAF-440B-97DD-259906E216D3}'
MSI (c) (20:70) [16:40:01:492]: Product Code from property table after transforms: '{325AC861-EDAF-440B-97DD-259906E216D3}'
MSI (c) (20:70) [16:40:01:492]: Product not registered: beginning first-time install
MSI (c) (20:70) [16:40:01:492]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.
MSI (c) (20:70) [16:40:01:492]: Entering CMsiConfigurationManager::SetLastUsedSource.
MSI (c) (20:70) [16:40:01:492]: User policy value 'SearchOrder' is 'nmu'
MSI (c) (20:70) [16:40:01:492]: Adding new sources is allowed.
MSI (c) (20:70) [16:40:01:492]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
MSI (c) (20:70) [16:40:01:492]: Package name extracted from package path: 'launcherinstall.msi'
MSI (c) (20:70) [16:40:01:492]: Package to be registered: 'launcherinstall.msi'
MSI (c) (20:70) [16:40:01:492]: Note: 1: 2262 2: AdminProperties 3: -2147287038
MSI (c) (20:70) [16:40:01:492]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (c) (20:70) [16:40:01:492]: User policy value 'AlwaysInstallElevated' is 0
MSI (c) (20:70) [16:40:01:492]: Running product '{325AC861-EDAF-440B-97DD-259906E216D3}' with user privileges: It's not assigned.
MSI (c) (20:70) [16:40:01:492]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is 'C:\Windows\system32'.
MSI (c) (20:70) [16:40:01:492]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '0'.
MSI (c) (20:70) [16:40:01:492]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '2336'.
MSI (c) (20:70) [16:40:01:492]: TRANSFORMS property is now:
MSI (c) (20:70) [16:40:01:492]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '405'.
MSI (c) (20:70) [16:40:01:492]: SHELL32::SHGetFolderPath returned: C:\Users\renkin\AppData\Roaming
MSI (c) (20:70) [16:40:01:492]: SHELL32::SHGetFolderPath returned: C:\Users\renkin\Favorites
MSI (c) (20:70) [16:40:01:492]: SHELL32::SHGetFolderPath returned: C:\Users\renkin\AppData\Roaming\Microsoft\Windows\Network Shortcuts
MSI (c) (20:70) [16:40:01:493]: SHELL32::SHGetFolderPath returned: C:\Users\renkin\Documents
MSI (c) (20:70) [16:40:01:493]: SHELL32::SHGetFolderPath returned: C:\Users\renkin\AppData\Roaming\Microsoft\Windows\Printer Shortcuts
MSI (c) (20:70) [16:40:01:493]: SHELL32::SHGetFolderPath returned: C:\Users\renkin\AppData\Roaming\Microsoft\Windows\Recent
MSI (c) (20:70) [16:40:01:493]: SHELL32::SHGetFolderPath returned: C:\Users\renkin\AppData\Roaming\Microsoft\Windows\SendTo
MSI (c) (20:70) [16:40:01:493]: SHELL32::SHGetFolderPath returned: C:\Users\renkin\AppData\Roaming\Microsoft\Windows\Templates
MSI (c) (20:70) [16:40:01:493]: SHELL32::SHGetFolderPath returned: C:\ProgramData
MSI (c) (20:70) [16:40:01:493]: SHELL32::SHGetFolderPath returned: C:\Users\renkin\AppData\Local
MSI (c) (20:70) [16:40:01:493]: SHELL32::SHGetFolderPath returned: C:\Users\renkin\Pictures
MSI (c) (20:70) [16:40:01:493]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (c) (20:70) [16:40:01:493]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
MSI (c) (20:70) [16:40:01:493]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs
MSI (c) (20:70) [16:40:01:493]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu
MSI (c) (20:70) [16:40:01:493]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop
MSI (c) (20:70) [16:40:01:493]: SHELL32::SHGetFolderPath returned: C:\Users\renkin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (c) (20:70) [16:40:01:494]: SHELL32::SHGetFolderPath returned: C:\Users\renkin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
MSI (c) (20:70) [16:40:01:494]: SHELL32::SHGetFolderPath returned: C:\Users\renkin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
MSI (c) (20:70) [16:40:01:494]: SHELL32::SHGetFolderPath returned: C:\Users\renkin\AppData\Roaming\Microsoft\Windows\Start Menu
MSI (c) (20:70) [16:40:01:494]: SHELL32::SHGetFolderPath returned: C:\Users\renkin\Desktop
MSI (c) (20:70) [16:40:01:494]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Templates
MSI (c) (20:70) [16:40:01:494]: SHELL32::SHGetFolderPath returned: C:\Windows\Fonts
MSI (c) (20:70) [16:40:01:494]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 20
MSI (c) (20:70) [16:40:01:496]: MSI_LUA: Setting AdminUser property to 1 because this is the client or the user has already permitted elevation
MSI (c) (20:70) [16:40:01:496]: PROPERTY CHANGE: Adding AdminUser property. Its value is '1'.
MSI (c) (20:70) [16:40:01:496]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.
MSI (c) (20:70) [16:40:01:496]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (c) (20:70) [16:40:01:496]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'renkin'.
MSI (c) (20:70) [16:40:01:496]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (c) (20:70) [16:40:01:496]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\launcherinstall.msi'.
MSI (c) (20:70) [16:40:01:496]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\launcherinstall.msi'.
MSI (c) (20:70) [16:40:01:496]: Machine policy value 'MsiDisableEmbeddedUI' is 0
MSI (c) (20:70) [16:40:01:496]: PROPERTY CHANGE: Adding SourceDir property. Its value is 'C:\'.
MSI (c) (20:70) [16:40:01:496]: PROPERTY CHANGE: Adding SOURCEDIR property. Its value is 'C:\'.
MSI (c) (20:E0) [16:40:01:496]: PROPERTY CHANGE: Adding VersionHandler property. Its value is '5.00'.
=== Logging started: 04/03/2015 16:40:01 ===
MSI (c) (20:70) [16:40:01:499]: Note: 1: 2205 2: 3: PatchPackage
MSI (c) (20:70) [16:40:01:499]: Machine policy value 'DisableRollback' is 0
MSI (c) (20:70) [16:40:01:499]: User policy value 'DisableRollback' is 0
MSI (c) (20:70) [16:40:01:499]: PROPERTY CHANGE: Adding UILevel property. Its value is '5'.
MSI (c) (20:70) [16:40:01:499]: PROPERTY CHANGE: Adding ACTION property. Its value is 'INSTALL'.
MSI (c) (20:70) [16:40:01:499]: Doing action: INSTALL
Action 16:40:01: INSTALL.
Action start 16:40:01: INSTALL.
MSI (c) (20:70) [16:40:01:500]: UI Sequence table 'InstallUISequence' is present and populated.
MSI (c) (20:70) [16:40:01:500]: Running UISequence
MSI (c) (20:70) [16:40:01:500]: PROPERTY CHANGE: Adding EXECUTEACTION property. Its value is 'INSTALL'.
MSI (c) (20:70) [16:40:01:500]: Doing action: SystemFolder_x86_VC.194841A2_D0F2_3B96_9F71_05BA91BEA0FA
Action 16:40:01: SystemFolder_x86_VC.194841A2_D0F2_3B96_9F71_05BA91BEA0FA.
Action start 16:40:01: SystemFolder_x86_VC.194841A2_D0F2_3B96_9F71_05BA91BEA0FA.
MSI (c) (20:70) [16:40:01:500]: PROPERTY CHANGE: Adding SystemFolder_x86_VC.194841A2_D0F2_3B96_9F71_05BA91BEA0FA property. Its value is 'C:\Windows\SysWOW64\'.
Action ended 16:40:01: SystemFolder_x86_VC.194841A2_D0F2_3B96_9F71_05BA91BEA0FA. Return value 1.
MSI (c) (20:70) [16:40:01:500]: Doing action: SystemFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55
Action 16:40:01: SystemFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55.
Action start 16:40:01: SystemFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55.
MSI (c) (20:70) [16:40:01:500]: PROPERTY CHANGE: Adding SystemFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55 property. Its value is 'C:\Windows\SysWOW64\'.
Action ended 16:40:01: SystemFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55. Return value 1.
MSI (c) (20:70) [16:40:01:500]: Doing action: WindowsFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55
Action 16:40:01: WindowsFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55.
Action start 16:40:01: WindowsFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55.
MSI (c) (20:70) [16:40:01:500]: PROPERTY CHANGE: Adding WindowsFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55 property. Its value is 'C:\Windows\'.
Action ended 16:40:01: WindowsFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55. Return value 1.
MSI (c) (20:70) [16:40:01:500]: Doing action: WindowsFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C
Action 16:40:01: WindowsFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C.
Action start 16:40:01: WindowsFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C.
MSI (c) (20:70) [16:40:01:500]: PROPERTY CHANGE: Adding WindowsFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C property. Its value is 'C:\Windows\'.
Action ended 16:40:01: WindowsFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C. Return value 1.
MSI (c) (20:70) [16:40:01:500]: Doing action: SystemFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C
Action 16:40:01: SystemFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C.
Action start 16:40:01: SystemFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C.
MSI (c) (20:70) [16:40:01:500]: PROPERTY CHANGE: Adding SystemFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C property. Its value is 'C:\Windows\SysWOW64\'.
Action ended 16:40:01: SystemFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C. Return value 1.
MSI (c) (20:70) [16:40:01:500]: Doing action: System64Folder_amd64_VC.05F0B5F5_44A8_3793_976B_A4F17AECF92C
Action 16:40:01: System64Folder_amd64_VC.05F0B5F5_44A8_3793_976B_A4F17AECF92C.
Action start 16:40:01: System64Folder_amd64_VC.05F0B5F5_44A8_3793_976B_A4F17AECF92C.
MSI (c) (20:70) [16:40:01:500]: PROPERTY CHANGE: Adding System64Folder_amd64_VC.05F0B5F5_44A8_3793_976B_A4F17AECF92C property. Its value is 'C:\Windows\system32\'.
Action ended 16:40:01: System64Folder_amd64_VC.05F0B5F5_44A8_3793_976B_A4F17AECF92C. Return value 1.
MSI (c) (20:70) [16:40:01:500]: Doing action: System64Folder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C
Action 16:40:01: System64Folder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C.
Action start 16:40:01: System64Folder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C.
MSI (c) (20:70) [16:40:01:500]: PROPERTY CHANGE: Adding System64Folder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C property. Its value is 'C:\Windows\system32\'.
Action ended 16:40:01: System64Folder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C. Return value 1.
MSI (c) (20:70) [16:40:01:500]: Doing action: WindowsFolder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C
Action 16:40:01: WindowsFolder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C.
Action start 16:40:01: WindowsFolder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C.
MSI (c) (20:70) [16:40:01:500]: PROPERTY CHANGE: Adding WindowsFolder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C property. Its value is 'C:\Windows\'.
Action ended 16:40:01: WindowsFolder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C. Return value 1.
MSI (c) (20:70) [16:40:01:500]: Doing action: WindowsFolder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7
Action 16:40:01: WindowsFolder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7.
Action start 16:40:01: WindowsFolder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7.
MSI (c) (20:70) [16:40:01:501]: PROPERTY CHANGE: Adding WindowsFolder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7 property. Its value is 'C:\Windows\'.
Action ended 16:40:01: WindowsFolder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7. Return value 1.
MSI (c) (20:70) [16:40:01:501]: Doing action: System64Folder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7
Action 16:40:01: System64Folder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7.
Action start 16:40:01: System64Folder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7.
MSI (c) (20:70) [16:40:01:501]: PROPERTY CHANGE: Adding System64Folder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7 property. Its value is 'C:\Windows\system32\'.
Action ended 16:40:01: System64Folder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7. Return value 1.
MSI (c) (20:70) [16:40:01:501]: Doing action: FindRelatedProducts
Action 16:40:01: FindRelatedProducts. Searching for related applications
Action start 16:40:01: FindRelatedProducts.
Action ended 16:40:01: FindRelatedProducts. Return value 1.
MSI (c) (20:70) [16:40:01:501]: Skipping action: PreventDowngrading (condition is false)
MSI (c) (20:70) [16:40:01:501]: Skipping action: PreventSameVersionInstall (condition is false)
MSI (c) (20:70) [16:40:01:501]: Doing action: AppSearch
Action 16:40:01: AppSearch. Searching for installed applications
Action start 16:40:01: AppSearch.
AppSearch: Property: CURRENT_INSTALL_DIR, Signature: FindUpgradeThisPackageLocation
MSI (c) (20:70) [16:40:01:501]: Note: 1: 2262 2: Signature 3: -2147287038
MSI (c) (20:70) [16:40:01:501]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{325AC861-EDAF-440B-97DD-259906E216D3} 3: 2
AppSearch: Property: UPGRADEFOUND_INSTALL_DIR, Signature: FindUpgradeInstallLocation
MSI (c) (20:70) [16:40:01:501]: Note: 1: 2262 2: Signature 3: -2147287038
Action ended 16:40:01: AppSearch. Return value 1.
MSI (c) (20:70) [16:40:01:501]: Doing action: WixQueryOsWellKnownSID
Action 16:40:01: WixQueryOsWellKnownSID.
Action start 16:40:01: WixQueryOsWellKnownSID.
MSI (c) (20:E0) [16:40:01:515]: Invoking remote custom action. DLL: C:\Users\renkin\AppData\Local\Temp\MSIF92E.tmp, Entrypoint: WixQueryOsWellKnownSID
MSI (c) (20:C8) [16:40:01:515]: Cloaking enabled.
MSI (c) (20:C8) [16:40:01:515]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (20:C8) [16:40:01:515]: Connected to service for CA interface.
CustomAction WixQueryOsWellKnownSID returned actual error code 1157 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (c) (20:70) [16:40:01:533]: Note: 1: 1723 2: WixQueryOsWellKnownSID 3: WixQueryOsWellKnownSID 4: C:\Users\renkin\AppData\Local\Temp\MSIF92E.tmp
Info 2898. For WixUI_Font_Normal textstyle, the system created a 'Tahoma' font, in 0 character set, of 16 pixels height.
Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action WixQueryOsWellKnownSID, entry: WixQueryOsWellKnownSID, library: C:\Users\renkin\AppData\Local\Temp\MSIF92E.tmp
MSI (c) (20:70) [16:40:02:796]: Product: Epic Games Launcher -- Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action WixQueryOsWellKnownSID, entry: WixQueryOsWellKnownSID, library: C:\Users\renkin\AppData\Local\Temp\MSIF92E.tmp

Action ended 16:40:02: WixQueryOsWellKnownSID. Return value 3.
MSI (c) (20:70) [16:40:02:798]: Doing action: FatalError
Action 16:40:02: FatalError.
Action start 16:40:02: FatalError.
Info 2898. For WixUI_Font_Bigger textstyle, the system created a 'Tahoma' font, in 0 character set, of 24 pixels height.
Action 16:40:02: FatalError. Dialog created
MSI (c) (20:54) [16:40:02:817]: Note: 1: 2731 2: 0
Action ended 16:40:05: FatalError. Return value 2.
Action ended 16:40:05: INSTALL. Return value 3.
MSI (c) (20:70) [16:40:05:024]: Destroying RemoteAPI object.
MSI (c) (20:C8) [16:40:05:025]: Custom Action Manager thread ending.
Property(C): UpgradeCode = {D0769F44-D459-450F-B084-CAE38062C75B}
Property(C): ShouldLaunchOnFinish = 1
Property(C): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
Property(C): DesktopFolder = C:\Users\Public\Desktop\
Property(C): WixUIRMOption = UseRM
Property(C): WIXUI_FINALINSTALLDIR = INSTALLDIR
Property(C): WIXUI_INSTALLDIR = SELECTEDINSTALLFOLDER
Property(C): ALLUSERS = 1
Property(C): PREV_INSTALL_DIR = 0
Property(C): USER_CHOSE_INSTALLDIR = 0
Property(C): QtExecRefreshIconCache = ie4uinit.exe -ClearIconCache
Property(C): ProgramFiles64Folder = C:\Program Files\
Property(C): CommonAppDataFolder = C:\ProgramData\
Property(C): SourceDir = C:\
Property(C): ARPNOREPAIR = 1
Property(C): MSIFASTINSTALL = 1
Property(C): ARPPRODUCTICON = UnrealEngineLauncher.ico
Property(C): Manufacturer = Epic Games, Inc.
Property(C): ProductCode = {325AC861-EDAF-440B-97DD-259906E216D3}
Property(C): ProductLanguage = 1033
Property(C): ProductName = Epic Games Launcher
Property(C): ProductVersion = 1.1.24.0
Property(C): DefaultUIFont = WixUI_Font_Normal
Property(C): WixUI_Mode = InstallDir
Property(C): ARPNOMODIFY = 1
Property(C): ErrorDialog = ErrorDlg
Property(C): SecureCustomProperties = ANOTHERBUILDINSTALLED;NEWPRODUCTFOUND;PREV_INSTALL_DIR;UPGRADEFOUND;USER_CHOSE_INSTALLDIR;WIX_ACCOUNT_USERS
Property(C): WindowsFolder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7 = C:\Windows\
Property(C): System64Folder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7 = C:\Windows\system32\
Property(C): DirectoryTable100_amd64.1C11561A_11CB_36A7_8A47_D7A042055FA7 = DirectoryTable
Property(C): System64Folder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C = C:\Windows\system32\
Property(C): WindowsFolder_amd64_VC.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C = C:\Windows\
Property(C): DirectoryTable100_amd64.4006A2C6_1BD5_3759_9C0C_17A8FFBF6E3C = DirectoryTable
Property(C): System64Folder_amd64_VC.05F0B5F5_44A8_3793_976B_A4F17AECF92C = C:\Windows\system32\
Property(C): System64Folder = C:\Windows\system32\
Property(C): DirectoryTable100_amd64.05F0B5F5_44A8_3793_976B_A4F17AECF92C = DirectoryTable
Property(C): WindowsFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C = C:\Windows\
Property(C): SystemFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C = C:\Windows\SysWOW64\
Property(C): DirectoryTable100_x86.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C = DirectoryTable
Property(C): SystemFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55 = C:\Windows\SysWOW64\
Property(C): WindowsFolder_x86_VC.F9D0B380_EB85_31D4_96AC_C6CB40086A55 = C:\Windows\
Property(C): DirectoryTable100_x86.F9D0B380_EB85_31D4_96AC_C6CB40086A55 = DirectoryTable
Property(C): SystemFolder_x86_VC.194841A2_D0F2_3B96_9F71_05BA91BEA0FA = C:\Windows\SysWOW64\
Property(C): SystemFolder = C:\Windows\SysWOW64\
Property(C): DirectoryTable100_x86.194841A2_D0F2_3B96_9F71_05BA91BEA0FA = DirectoryTable
Property(C): MsiLogFileLocation = D:\UnrealEngineInstallerLog.txt
Property(C): PackageCode = {D751F4B9-30FA-4A51-B16F-0A4E216711BB}
Property(C): ProductState = -1
Property(C): PackagecodeChanging = 1
Property(C): CURRENTDIRECTORY = C:\Windows\system32
Property(C): CLIENTUILEVEL = 0
Property(C): CLIENTPROCESSID = 2336
Property(C): VersionDatabase = 405
Property(C): VersionMsi = 5.00
Property(C): VersionNT = 601
Property(C): VersionNT64 = 601
Property(C): WindowsBuild = 7601
Property(C): ServicePackLevel = 1
Property(C): ServicePackLevelMinor = 0
Property(C): MsiNTProductType = 1
Property(C): WindowsFolder = C:\Windows\
Property(C): WindowsVolume = C:\
Property(C): RemoteAdminTS = 1
Property(C): TempFolder = C:\Users\renkin\AppData\Local\Temp\
Property(C): ProgramFilesFolder = C:\Program Files (x86)\
Property(C): CommonFilesFolder = C:\Program Files (x86)\Common Files\
Property(C): CommonFiles64Folder = C:\Program Files\Common Files\
Property(C): AppDataFolder = C:\Users\renkin\AppData\Roaming\
Property(C): FavoritesFolder = C:\Users\renkin\Favorites\
Property(C): NetHoodFolder = C:\Users\renkin\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
Property(C): PersonalFolder = C:\Users\renkin\Documents\
Property(C): PrintHoodFolder = C:\Users\renkin\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
Property(C): RecentFolder = C:\Users\renkin\AppData\Roaming\Microsoft\Windows\Recent\
Property(C): SendToFolder = C:\Users\renkin\AppData\Roaming\Microsoft\Windows\SendTo\
Property(C): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\
Property(C): LocalAppDataFolder = C:\Users\renkin\AppData\Local\
Property(C): MyPicturesFolder = C:\Users\renkin\Pictures\
Property(C): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
Property(C): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
Property(C): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\
Property(C): FontsFolder = C:\Windows\Fonts\
Property(C): GPTSupport = 1
Property(C): OLEAdvtSupport = 1
Property(C): ShellAdvtSupport = 1
Property(C): MsiAMD64 = 6
Property(C): Msix64 = 6
Property(C): Intel = 6
Property(C): PhysicalMemory = 16328
Property(C): VirtualMemory = 15766
Property(C): LogonUser = renkin
Property(C): UserSID = S-1-5-21-442734734-94888640-2566660416-1000
Property(C): UserLanguageID = 1036
Property(C): ComputerName = RENKIN-PC
Property(C): SystemLanguageID = 1036
Property(C): ScreenX = 2560
Property(C): ScreenY = 1440
Property(C): CaptionHeight = 27
Property(C): BorderTop = 1
Property(C): BorderSide = 1
Property(C): TextHeight = 20
Property(C): TextInternalLeading = 4
Property(C): ColorBits = 32
Property(C): TTCSupport = 1
Property(C): Time = 16:40:05
Property(C): Date = 04/03/2015
Property(C): MsiNetAssemblySupport = 4.0.30319.34209
Property(C): MsiWin32AssemblySupport = 6.1.7601.17514
Property(C): RedirectedDllSupport = 2
Property(C): AdminUser = 1
Property(C): Privileged = 1
Property(C): USERNAME = renkin
Property(C): DATABASE = C:\launcherinstall.msi
Property(C): OriginalDatabase = C:\launcherinstall.msi
Property(C): SOURCEDIR = C:\
Property(C): VersionHandler = 5.00
Property(C): UILevel = 5
Property(C): ACTION = INSTALL
Property(C): EXECUTEACTION = INSTALL
=== Logging stopped: 04/03/2015 16:40:05 ===
MSI (c) (20:70) [16:40:05:041]: Windows Installer installed the product. Product Name: Epic Games Launcher. Product Version: 1.1.24.0. Product Language: 1033. Manufacturer: Epic Games, Inc.. Installation success or error status: 1603.

MSI (c) (20:70) [16:40:05:043]: Grabbed execution mutex.
MSI (c) (20:70) [16:40:05:043]: Cleaning up uninstalled install packages, if any exist
MSI (c) (20:70) [16:40:05:043]: MainEngineThread is returning 1603
=== Verbose logging stopped: 04/03/2015 16:40:05 ===

**0xDEADBEEF** · 03-09-2015, 01:16 PM

@Care_police, @Swanson Thank you for providing your logs. I suspect your Windows user account lacks sufficient privileges to properly access the C:\Users\*USERNAME*\AppData\Local\temp folder. One solution is to do this:

1) Navigate to C:\Users\*USERNAME*\AppData\Local (Replace *USERNAME* with your windows user name)
2) Right click on the temp folder and select properties.
3) Choose "Security"->Edit->Add
4) Add the windows username you are using and give yourself "All" rights

As an alternative, you can also run the installer as Administrator.
1) Start a command prompt as Administrator
2) Run the installer similar to the way you obtained installer logs: msiexec /i C:\{Path to Installer}
example: msiexec /i C:\EpicGamesLauncherInstaller.msi

This is the bit from the your log that is causing you problems and that is of interest to us:

Action 18:11:16: WixQueryOsWellKnownSID.
Action start 18:11:16: WixQueryOsWellKnownSID.
MSI (c) (30:64) [18:11:16:303]: Invoking remote custom action. DLL: C:\Users\Yannick\AppData\Local\Temp\MSID319.tmp, Entrypoint: WixQueryOsWellKnownSID
MSI (c) (30:C0) [18:11:16:303]: Cloaking enabled.
MSI (c) (30:C0) [18:11:16:303]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (30:C0) [18:11:16:303]: Connected to service for CA interface.
CustomAction WixQueryOsWellKnownSID returned actual error code 1157 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (c) (30:F8) [18:11:16:334]: Note: 1: 1723 2: WixQueryOsWellKnownSID 3: WixQueryOsWellKnownSID 4: C:\Users\Yannick\AppData\Local\Temp\MSID319.tmp
Info 2898. For WixUI_Font_Normal textstyle, the system created a 'Tahoma' font, in 0 character set, of 13 pixels height.
Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action WixQueryOsWellKnownSID, entry: WixQueryOsWellKnownSID, library: C:\Users\Yannick\AppData\Local\Temp\MSID319.tmp
MSI (c) (30:F8) [18:11:17:769]: Product: Epic Games Launcher -- Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action WixQueryOsWellKnownSID, entry: WixQueryOsWellKnownSID, library: C:\Users\Yannick\AppData\Local\Temp\MSID319.tmp
Action ended 18:11:17: WixQueryOsWellKnownSID. Return value 3.

**Swanson** · 03-09-2015, 07:33 PM

Thanks 0xDEADBEEF it worked via the command prompt with admin rights.

**Care_police** · 03-10-2015, 12:38 AM

Thanks 0xDEADBEEF it worked too, kinda weird since i'm logged as admin though and I already had all rights.

**wolfmanheart** · 04-16-2016, 11:33 PM

Hi guys, I can't install launcher on windows 10 64. It says : "an error ocurred while applying security settings. BUILTIN/Users is not a valid user or group. This could be a problem with the package, or a problem connecting to a domain controller on the network. Check your network and click Retry, or Cancel to end the install."

Does anyone know how to fix this?

thanks.

**Aniket Gupta** · 02-20-2018, 01:22 PM

Just go to properties of the file then, go to compatibles->click on run this program in compatibility mode for previous windows . That`s it guys enjoy

**bananaberg** · 04-22-2018, 10:12 AM

Loads of thanks , 0xDEADBEEF , worked well. I was looking for anywhere to fix it , nothing worked but yours.

**iKing_Gio** · 04-23-2018, 10:57 PM

I get a font error Failed to load font EpicInstaller-7.9.0-fortnite-57f5f709017a41ad9c6093a6f4339146.msi

**KCD_Shroud** · 07-06-2018, 05:48 AM

Same error after chance rights in appData and Comand promt with admin rights

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launcher installer problem

launcher installer problem

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