What to do if I am unable to purchase games via Epic Games Launcher?
If you receive a specific error or crash while trying to make a purchase, please search for the error message or crash code in the Epic Games Support Help Desk (Opens in a new tab) for corresponding article solutions. If there are no articles addressing your specific issue, please try the following steps:
Try the Epic Games Store (Opens in a new tab) website using the same Epic Games account.
Open the website in an incognito or private browsing tab.
Clear browser cache and cookies.
Use a different browser or device.
If your purchase attempt is being declined, check My purchase has been declined, what can I do?
If you have completed all of these steps and the issue remains unresolved, please submit a support ticket so our team can assist you.
If you have completed all of these steps and the issue remains unresolved, please submit a support ticket so our team can assist you.