Why do I see IS-EO errors when using the Epic Games Launcher?
We are aware that some players are receiving IS-EO errors while using the Epic Games Launcher.
Note: If the error you receive is specifically IS-EO-FAILED_OP_START, stop following this article and instead consult IS-EO-FAILED_OP_START error in Epic Games Launcher
Our team is investigating this issue. In the meantime, you can try restarting the launcher and making sure it is up to date.
- Exit any games that are currently running, including games launched through other launchers.
- Exit and restart the Epic Games Launcher. Refer to How to restart the Epic Games Launcher.
- Make sure that your launcher is updated. Refer to Update the Epic Games Launcher.
- Uninstall all Epic Games-related files from the Control Panel, and make sure that no files remain that are related to Epic Games. You can consult the following article from Microsoft: Uninstall or remove apps and programs in Windows (Opens in a new tab)
- You can try clicking retry multiple times, as the issue can sometimes resolve on its own.
If the error persists, submit a Player Support ticket and include your launcher logs so we can investigate. Refer to How do I gather logs for Epic Games Launcher?