I got Fortnite Crew with Xbox Game Pass Ultimate, but I have not received Fortnite Crew benefits
Before troubleshooting, confirm what benefits are included by checking Fortnite Crew availability with Xbox Game Pass Ultimate.
- Confirm your Xbox account is linked to your Epic Games account. Refer to How can I check which accounts are connected to my Epic Games account?
- Confirm your Fortnite Crew subscription is active. Refer to How to check the next billing or payment date of your Fortnite Crew subscription?
- If your subscription is not active, contact Xbox Support. (Opens in a new tab)
- To receive Fortnite Crew benefits, you must sign in to Fortnite on an Xbox console, Xbox on PC, Xbox Cloud Gaming, or a supported gaming handheld at least once per month. If you have not done this, sign in and check again.
- If you are still missing your Crew Pack, refer to Why haven’t I received my Crew Pack for this month?
- If you are still missing your monthly V-Bucks, refer to Why have I received the Fortnite Crew Pack items and not the V-Bucks?
- If you are using Xbox Game Pass Ultimate on PC, install Fortnite through the Xbox app for PC first, then sign in to trigger the redemption.