I have a charge from Epic Games I’m not familiar with — what should I do?

I do not recognize the purchases 

If you are certain an unauthorized purchase was made on your account via your payment method, you will need to submit a support ticket.

We’ll investigate your concern and will request relevant additional information to help us investigate your charge.

My child made unauthorized purchases

If the purchases were made on PC and by your child without your consent, please submit a support ticket and we'll review your request.

Unauthorized purchases on third-party platforms

If the purchase was made through a console or mobile device and not the Epic Games Store directly, please contact the respective platform's support team to request a refund. 

We are unable to directly refund purchases made on Sony PlayStation, Microsoft Xbox, or Nintendo Switch.

To contact the respective supports, please see below:

• Sony: https://www.playstation.com/en-us/support/ (Opens in a new tab)
• Xbox: https://support.microsoft.com/ (Opens in a new tab)
• Nintendo: https://support.nintendo.com (Opens in a new tab)