My Epic account was compromised and I cannot access it

If you are unable to log in to your Epic Games account and suspect your account was compromised, you can do the following:

• Reset your email password and your Epic Games account password.
  • To reset password go here (Opens in a new tab)
  • If you still can't login, follow the instructions in How can I recover access to my Epic Games account?
• If you have a linked external account (PlayStation, Xbox, Switch, Facebook, Google, etc.), you can try to log in to your Epic Games account (Opens in a new tab) using the credentials of your external account.
  • Reset the password once you've logged in.
  • If, you cannot log in, but you have access to the email address currently associated to Epic Games, visit How to reset your Epic Games password if you can’t log in to your account.
• If you've lost access to the email address currently associated with your Epic Games account, we recommend contacting your email service provider to try to recover access. Once you do it, make sure to secure it by using unique passwords and enabling 2FA for your email.

For general security tips, please visit Securing Your Epic Games account (Opens in a new tab).