When are products eligible for a refund?

Games and products marked as “refundable” or “self-refundable” are eligible for a refund if they fall within the refund window outlined in the Epic Games Store Refund Policy (Opens in a new tab).

Products that include virtual currency or other consumables and products or games that are marked as “non-refundable” are not eligible for refund. You will not be able to refund games or products from which you have been banned or for which you have otherwise violated the terms of service. In addition, you may not be eligible for refunds if Epic Games determines that you are abusing the refund policy.