How to refund an Epic Games Store purchase

To refund your eligible Epic Games Store purchase, follow the Self-Service refund steps below. For eligibility requirements, see the Epic Games Store Refund Policy (Opens in a new tab).

Click here (Opens in a new tab) to start the refund process, then follow the steps below.

1. Find the order you would like to refund in your purchases.
2. Click the game title to expand the order. Games that are eligible for a refund will display the Request Refund option and a checkbox in front of each title.
3. Tick the checkbox before the title you would like to refund, then click the Request Refund button.
   Note: If there is not a Request Refund option, the order is not eligible for a self-service refund.
4. Select the reason for the refund in the pop-up window.
   Note: By default, refunds are sent to the original payment method, but this may not always be possible depending on what payment method you used. Some regions also support the option to refund to your account balance. See the Account Balance FAQ (Opens in a new tab) to know where the option is available, and see the Epic Account Balance Terms and Conditions (Opens in a new tab) for more details.
5. Click Confirm Refund.
   Note: You will receive a confirmation notice at the bottom of your screen letting you know the refund has been completed. Please contact your payment provider or bank for more information about when your refund will be available to you.

If your purchase is within our Refund Policy (Opens in a new tab), but you are unable to refund it, please go to the end of this article to contact us.