Why can't I redeem a code?

If you are unable to redeem a code, it might be because the code is meant to be redeemed via another platform, like PlayStation, Xbox, or Nintendo.

You can see which platform the code is for by checking the logo at the top or the instructions on where to redeem it.

In case you have any issues with redeeming such a code, you can reach out to the support page for the associated platform:

• PlayStation: https://www.playstation.com/support/ (Opens in a new tab) 
• Xbox: https://support.xbox.com (Opens in a new tab) 
• Nintendo: https://www.nintendo.com/consumer/index.jsp (Opens in a new tab) 

Follow the steps in How do I redeem a code to my Epic Games account? to redeem your code on the Epic Games Launcher or Epic Games Store website.