Why haven't I received my refund from Epic Games Store yet?

For self-refunded games or refunds requested from Player Support, refunds may take up to 30 business days to return to your account depending on the type of payment method you used.

If you have not received a refund after this time period, please contact your payment method provider, as they will be able to assist further.

If your refund was sent to a payment method that is no longer active, please contact your bank or payment method provider.