- If you are unable to log in to your Epic account, go to Sign in and either enter the email and password you think you had on your Epic Games account or select the Forgot password? link.
- If you’re presented with the error message that your email and password do not match, click on Recover your account link.
- You’ll see a prompt to Reset Your Password. Enter the email you think you had on your Epic Games account and click on Continue.
If you have access to the email associated with your Epic Games account, enter the 6-digit code that was sent to your email and follow the on-screen instructions
If you don’t have access to the email associated with your Epic Games account, click on Lost access to this email address and follow the on-screen instructions
If you logged into the wrong account after resetting the password, start the process again and on “Check your Inbox” screen, select Lost access to this email address and follow the on-screen instructions