My Epic account was compromised and I cannot access it

If you are unable to log in to your Epic account and suspect your account was compromised, you can do the following:

  • Reset your email password and your Epic Account password.
  • If you have a linked external account (PlayStation, Xbox, Switch, Facebook, Google, etc.), you can try to log in to your Epic account using the credentials of your external account.
  • If you've lost access to the email address currently associated with your Epic account, we recommend contacting your email service provider to try to recover access. Once you do it, make sure to secure it by using unique passwords and enabling 2FA for your email.
  • If you are unable to get access to your Epic account, you can contact Player Support by clicking on the CONTACT US button below.
  • For more detailed guidance on submitting a new support request if you are unable to log in, check out this article: How do I submit an Epic Games support request if I can't log in to my account?.

For general security tips, please visit Securing Your Epic Account.

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