Main page

Technical Support

Self-service

Save time by using our tools, if they do not help, check out the knowledge base below.

Articles by topics:

How do I switch to a public DNS to strengthen my connection?
When the Epic Games servers are down, how can I find out when they'll be back up?
How do I clear or reset my device's cache?
How do I restart my modem or router to solve connection issues?
How to fix CAPTCHA issues when logging into your Epic Games account

Can't find what you're looking for?

Games

Fortnite Fall Guys Rocket League Unreal Tournament Infinity Blade Shadow Complex Robo Recall

Marketplaces

Epic Games Store Fab Sketchfab ArtStation Store Refund Policy Store EULA

Tools

Unreal Engine UEFN MetaHuman Twinmotion Megascans RealityScan Rad Game Tools

Online Services

Epic Online Services Kids Web Services Services Agreement Acceptable Use Policy Trust Statement Subprocessor List

Resources

Dev Community MegaGrants Support-A-Creator Creator Agreement Publish on Epic Games Store Unreal Engine Branding Guidelines Fan Art Policy Community Rules

Company

About Newsroom Careers Students UX Research

© 2025, Epic Games, Inc. All rights reserved. Epic, Epic Games, the Epic Games logo, Fortnite, the Fortnite logo, Unreal, Unreal Engine, the Unreal Engine logo, Unreal Tournament, and the Unreal Tournament logo are trademarks or registered trademarks of Epic Games, Inc. in the United States of America and elsewhere. Other brands or product names are the trademarks of their respective owners.

Terms of service Privacy policy Store refund policy Account security Safety & security