How to unlock your Epic Games account

You can unlock your account by following these steps:
  1. Go to the Epic Games log-in screen
  2. Click Forgot Your Password?.
    Click Forgot Your Password.
  3. In the pop-up window, enter the email address associated with your account in the Email Address field, and then click Send Email.
    This sends a message to your email address with a link to reset your password.

  4. In the password reset email, click RESET PASSWORD to reset your password for your Epic Games account.
    In the password reset email, click RESET PASSWORD to reset your password for your Epic Games account.

  5. In the RESET YOUR PASSWORD window, enter a new password into the New Password field.
    • Your password must not be the same as your last 5 passwords used
    • Must have 7+ characters
    • Must have at least 1 number
    • Must contain no space(s)
      Note: A strong password will help to ensure that your account stays secure. For more information on how to secure your account, see Securing your Epic Account
(Optional) Enable Two-Factor Authentication (2FA) in your account to prevent future issues with account locking errors. You can learn more about 2FA here.

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