Where is my Fall Guys DLC or Showbucks Pack?

If you haven't received your DLC items or Showbucks Pack, restart the game first and make sure your purchase has been updated on your account and any content has been downloaded.

If the above steps do not work, check the status of your platform to see if there is a delay in delivering purchases from their end:

Epic Games

  1. Open Epic Games Launcher (Opens in a new tab)
  2. Launch Fall Guys

Purchased content should then be available on all linked platform accounts.

PlayStation

  1. Start your PlayStation
  2. Select Settings
  3. Select PlayStation Network/Account Management
  4. Select Restore Licenses

Please note that regional restrictions apply to DLCs on the PlayStation. If your game region does not match the DLC region, let us know by creating a ticket.

Xbox

  1. Go to My Games & Apps.
  2. Press the Menu button on your controller.
  3. Select Manage Game and Add-Ons.
  4. Select Fall Guys.
  5. Check off the Items that you want to install.
  6. Confirm the installation.

Nintendo Switch 

  1. Start your Nintendo Switch
  2. Open the Nintendo eShop with the account that purchased the DLC
  3. Highlight Re-download on the left side of the screen
  4. Select the DLC 
  5. Press the orange icon to begin the download 
    • If there is not enough free space on your Switch, you might need to delete some other content to complete the download.

Steam

Restart the game, make sure your purchase has been updated on your account, and any content has been downloaded.

Sometimes it can take up to 24 hours for purchases to update. Please note that we don't handle purchases directly, so if you have an issue with your purchase, you will need to contact the provider you purchased from. 

If you still don't have your DLC after contacting your store, you'll need to contact our Support Team, but make sure you send them the following information:

  • Your Support ID
  • A screenshot of your purchase history
  • A copy of your purchase receipt (this will usually be in an email)
  • Any information the store has already provided from when you contacted them