How do I generate a System Information (MsInfo32) file in Windows?

MSinfo (Microsoft System Information) is a tool that comes with Windows. It’s a file that shows info about the hardware on your computer. Epic Support uses this to help fix technical issues.

1. Press Windows + R.
2. In the search field type msinfo32
3. Press Enter
4. In the upper left corner of the new window, click File
5. Select Save
6. In the left-hand column, click Desktop
7. In the File Name field, type msinfo
8. Click the Save button

This will save a file named msinfo to your desktop. Please attach this file to your Support Ticket.
Please do not ZIP or RAR your files, we cannot accept these file types.