How to refund or return Item Shop purchases in Fortnite

Every account is given three Return Tickets to use. You can use your Return Tickets to return items purchased from the Fortnite Item Shop. Using one will remove the purchased items you select and return the V-Bucks to you. If the item is part of a bundle, the entire bundle has to be refunded. Follow the instructions below to refund an eligible item:

  1. Open Fortnite.
  2. Click on the Player icon in the upper right corner. If you're using a controller, this is usually the Menu or Options button.
  3. Select the Settings icon in the left column.
  4. Select the Account and Privacy tab from the top of the screen.
  5. Click Return or Cancel Purchase
  6. Find and select the item you want to return and select it on the list. You can only return items purchased in the last 30 days. Click Use Return Ticket. 
  7. A final confirmation screen will pop up; please make sure to check the items you are returning.
  8. If you are sure that you want to proceed, click Yes.
    Note: This action cannot be undone once you click Yes
  9. You will then see a Success screen, showing you how many V-Bucks have been credited to your account.
  10. Click OK to return to the Return or Cancel Purchase page.

Once complete, your purchase will be removed, and the V-Bucks will be credited to your account. You have a maximum of 3 Return Tickets available for use on your account. When you have fewer than three tickets, you will receive an additional return ticket every 365 days. Additional tickets will not be granted outside of this.