How do I troubleshoot crashes, errors, and performance issues in Horizon Chase?
If you experience any technical problems while playing the Horizon Chase, please follow the instructions below for the platform you played on when the issue occurred.
General Troubleshooting for crashes and freezes for all platforms
Check if the same issue happens with other games.
Restart your device.
Check for Updates: Make sure your device and game are updated to the latest versions. Here is how you can do this:
For your device, open your device’s update settings and check for any available updates.
Open the game’s store page on the platform you purchased it on and allow it to install any pending updates.
Reinstall Game:
Uninstall the game on your platform.
Navigate to the store you purchased it from and select “Install”.
Troubleshooting specific to platforms
Android
How do I troubleshoot my connection on an Android device?
How do I clear the cache on my Android device?
How do I clear the cache on my Android device?
iOS
How to update your iPhone to the latest version of iOS?