A connection issue is anything that prevents you from being able to use the Epic Games Launcher or any other Epic Games product. This could happen while attempting to login to the Epic Games Launcher or while you're playing Fortnite.
Some things that may occur if you're having trouble with your connection:
Check the Epic Games Server Status page to make sure all systems are operational. If the issue you’re experiencing is related to an outage or system-wide issue, you won’t be able to connect to the Epic Games Launcher or Fortnite until it's resolved.
Wireless connections are not as stable as a wired connection. This means that the signal can be unreliable and result in packet loss, connection problems, or higher latency or ping. Connect directly to your modem or router with an ethernet cable to eliminate this possibility and have the fastest connection possible.
Often the quickest way to fix connection problems due to firewalls is to temporarily uninstall and/or disable it.
Note: This process is only for troubleshooting. If the connection issue is fixed after removing or disabling your firewall, make sure to manually add our products as exceptions to the firewall and try again.
Using a third party firewall may prevent you from being able to connect to the Epic Games Launcher, Fortnite, or another Epic Games product. We recommend removing any third party firewalls temporarily to see if this resolves your issue. If it does resolve the problem, make sure to add the following executables as exceptions to your firewall:
Epic Games Launcher
Fortnite
Note: Contact your firewall manufacturer for instructions on how to add these as exceptions to it as this varies between them.
Network ports allow certain types of data to be successfully sent over a network that are used by our services. If you have any of these blocked, it may result in you being unable to connect to our games or use our services properly. To unblock your ports on you router do the following:
First, you will need to get your default gateway and internal IP address:
If you have any trouble doing the above on your router, make sure to check out the router manufacturer's support site for additional instructions as these will vary router to router.
Do NOT use VPN or Proxy Servers. These cause issues that can't be resolved by us without having you disable them. Check out this article for information on how to disable your proxy server.
Switching your DNS can result in better connectivity and performance for your internet connection. There are two different DNS services we recommend to have you try if you are having issues with your connection. Below are the followings links with instructions on how to change your DNS:
Editing these settings can result in better download speeds using the Epic Games Launcher:
For enterprises, colleges, or universities, you may be on a restricted network. If you're on one of these networks and you're having issues using the Epic Games Launcher or playing our games, we recommend you ask your IT department to whitelist or enable the following domains:
If you’ve tried all of these things and you’re still having connection issues, click Contact Us to open a support ticket. So we can assist you as quickly as possible, be sure to include the following:
Let us know how we can help you.