1. Player support
  2. Epic Games Store

Looks like you're offline error when trying to download a game on mobile

For a smooth experience, it is important to have a reliable network connection with a strong signal.

  1. Check your Internet connection.
  2. Try connecting to a different network.
  3. If this didn't help, try following troubleshooting:
    • on Android How do I troubleshoot my connection on an Android device?
    • on iOS or iPadOS: How do I troubleshoot my connection on an iOS or iPadOS device?