Missing content purchased through the Web Shop

There are a few reasons why content may be missing:

• The wrong player ID is associated with the purchase
  Note: Player ID is different from your Epic ID.  A player ID is used to connect your game with the content purchased in the web shop.  The Epic ID is used to identify your Epic Games account. 
• The content can’t be delivered due to a technical issue

To check if the incorrect player ID is associated with your purchase:

1. Open the Transaction History (Opens in a new tab).
2. Click on the downward arrow to expand the purchase.
3. You will be able to see the player ID linked to the purchase.
   Note: If you need help with finding your player ID in the game, you can refer to Where can I find my player ID?
   • If you have the wrong player ID on your purchase, please open a ticket by clicking the Contact us button at the bottom of the page for assistance.
   • If you have the correct player ID associated with your purchase, the content could not be delivered due to a technical issue.  If this is the case, please open a ticket by clicking the Contact us button below to report the issue. You can follow How to refund a Web Shop purchase to refund the transaction.