MD-HSH error

This error usually indicates a network configuration or installation issue.

Connection Troubleshooting

Follow the connection troubleshooting guide articles: How to troubleshoot connection issues

Clear Epic Games Launcher Cache

The cache files contain information about previous uses of the launcher. Deleting these files, then letting the Launcher rebuild them again can sometimes fix issues like this.

On PC:

1. In the lower right corner click on the arrow pointing up (the chevron)
2. Right-click on the Epic icon in the pop up window
3. Select Exit
4. Press the Windows key and tap the R key, this will open a run window
5. Type %localappdata%
6. Press the Enter key, this will open File Explorer
7. Open the EpicGamesLauncher folder
8. Open the Saved folder
9. Right click and select delete on:
   • webcache
   • webcache_4147
   • webcache_4430
     There may only be one or two of the files present

On Mac:

1. Exit the Epic Games Launcher.
2. Open Finder.
3. Click on Go then Go to Folder...
4. Type "~/Library/Caches/com.epicgames.EpicGamesLauncher" and press Enter.
5. Drag the webcache folder to the Trash.
6. Press control and click on Trash.
7. Click on Empty Trash.
8. Relaunch the Epic Games Launcher.