How to troubleshoot connection issues

A connection issue is anything that prevents you from being able to use the Epic Games Launcher or any other Epic Games product. This could happen while attempting to log in to the Epic Games Launcher or using any Epic Games product.

Some things that may occur if you're having trouble with your connection:

  • Unable to log in to the Epic Games Launcher
  • Unable to download or update games in the Epic Games Launcher
  • Receiving an error code using the Epic Games Launcher
  • Unable to matchmake or connect to games in Fortnite
  • Unable to join other parties in Fortnite
  • Packet loss or high latency in Fortnite

Xbox players encountering the "Error Connecting to Epic Services Queue" message must reach out to Microsoft Support (Opens in a new tab) for assistance.

  1. Restart your modem or router: How do I restart my modem or router to solve connection issues?
  2. Switch to a public DNS: How do I switch to a public DNS to strengthen my connection?
  3. Sync the clock on your device: How do I sync the clock on my device?
  4. Verify that the necessary domains are whitelisted: Which domains need to be whitelisted to reach the Epic servers?
  5. Reset your device's cache: How do I clear or reset my device's cache?
  6. Verify that your Windows is up to date: Update Windows (Opens in a new tab)
  7. Identify and disable any proxy servers: How do I identify and disable a proxy server so I can connect to the Epic Games Servers?
  8. Try running games in Offline Mode: How do I run games in Offline Mode using the Epic Games Launcher?
  9. Flush your DNS: How do I flush my DNS on Windows to improve my connection to your servers?
  10. Reset your Windows Hosts file to default: How to reset the Hosts file back to the default (Opens in a new tab)
  11. Adjust the Epic Games Launcher Files: How do I adjust the Epic Games Launcher files to improve download speeds?
  12. Disable background applications: How do I disable background applications?

If you've tried these steps and you're still experiencing connection issues, we recommend contacting your hardware manufacturer.