Why have I not received my V-bucks after purchase?

After purchasing V-Bucks from an online store, they are added to your account once you log into Fortnite through the same platform. V-Bucks purchases do not include redemption codes and cannot be gifted to other accounts.

If your V-Bucks aren't showing in-game after purchase, check the following:

• You may be logged into a different platform
  V-Bucks are delivered based on the platform used to make the purchase.
  • Example: V-Bucks purchased through the Epic Games Store require logging into Fortnite on a PC.
  • Example: V-Bucks purchased through the PlayStation Store require logging into Fortnite on a PlayStation console.
• The platform is not part of the Fortnite Shared Wallet
  Learn more in: Why don't all of my V-Bucks transfer across platforms?
• You may have made the purchase on a different Epic Games account
  Make sure your Epic Games account ID matches both your Epic Games account and in-game profile. If you are unsure how to locate your ID, please follow the steps in our article that covers What is an Epic Games account ID, and where can I find it?
• The purchase is still processing or has failed
  The purchase might have been faulty or is still being processed by your payment provider. If the purchase was made outside of the Epic Online Store, please contact the respective support team for assistance.

If your V-Bucks were purchased through the Epic Games Store and are still missing, contact our support team (Opens in a new tab).