Proxy servers often cause issues trying to use our services. Below are steps
to identify if you’re using a proxy and how to disable it.
Identify if you’re running a proxy
There are two ways to determine if you’re using a proxy or not.
Proxy Settings
- Click on Start.
- Type Proxy Settings.
- Select Proxy Settings (System Settings).
-
Under Manual Proxy Setup, if this is turned ON you’re running a proxy
server.
Environment Variables
- Click on Start.
- Type Environment Variables.
- Select Edit the system environment variables.
- Click on Environment Variables.
-
Look for http_proxy and if you locate it you’re running a proxy
server.
Disabling a proxy server
Proxy Settings
- Click on Start.
- Type Proxy Settings.
- Select Proxy Settings (System Settings).
- Under Manual Proxy Setup, set this to OFF.
Environment Variables
- Click on Start.
- Type Environment Variables.
- Select Edit the system environment variables.
- Click on Environment Variables.
- Look for http_proxy and click on it.
- Click on Delete.
- Click OK.
Using the Command Prompt
If you don't see a proxy setup in your Windows settings you can use the
Command Prompt to disable any proxies you may have:
- Click Start.
- Type Run and press Enter.
- Type cmd and press Enter.
-
In the Command Prompt, type netsh winhttp reset proxy and
press Enter.