My friend didn't receive the gift that I sent on the Epic Games Store
If your friend has not received a gift you sent, follow these steps.
Ask your friend to check their Gifts page
Gifts are not automatically added to the recipient's library - they must be accepted.
Share Where do I find the gift that was sent to me on the Epic Games Store? with your friend so they can accept it.
Note: Gifts expire 14 days after being sent. If the gift was not accepted within 14 days, it is automatically refunded to the sender. Refer to Why did I receive a refund after sending a gift on the Epic Games Store? for more information.
Note: If you sent Fortnite in-game items as a gift, the recipient must accept them separately. Refer to My friend didn't receive the Fortnite in-game items of a gift that I sent on the Epic Games Store for steps.
Confirm your purchase was successful
Refer to How can I find my purchase history with Epic Games? to verify the purchase completed.
Confirm the gift was sent to the correct account
- Go to Purchases under the Transactions page in your account settings.
- Find the relevant transaction and select the arrow icon to expand it.
- Check the Gifted to field to confirm the correct Epic Games display name is shown.
Note: If there is no Gifted to field, the purchase was not sent as a gift. If you do not wish to keep the purchase, select Request a refund.
If the gift is still missing after completing all these steps, you need to submit a support ticket, so our team can investigate.