If you start your Epic Games launcher and see that titles that were previously
available are no longer in your library or you're unable to download them,
below are some things to do or check that could help:
- Restart the Epic Games Launcher:
Try restarting the Epic Games Launcher using the steps
to resolve the issue.
- Hide Game Library is checked: There’s an option
in the Epic Games Launcher settings that will hide your game library.
Checking this box removes all of the Epic Games Store elements from your
launcher, including your game library and the Store option itself.
Unchecking this box will show all of the Epic Games Store elements in the
- Library Filters: There’s a filter option in the
Library that lets you show all games or just ones that you have installed.
If a game doesn’t show up, check this filter option and set it to
- Logging into the wrong Epic Games account: If you’re
logged into the wrong Epic Games account, you will not see games that were
previously available. Make sure you’re using the correct Epic Games
account to see the available games in your library.
If you’ve previously used an external account to log into your Epic
Games account (Facebook, Google, etc) try using that option again since that
account may have your games on it.
- Game Refund: If a game is refunded on your Epic Games
account, you will no longer see it available for download in your library
since the refund removes access.
- Limited Time Availability: If a game was available for a
limited time or was a press or beta version and it is no longer in your
library, this is because access to these particular builds was removed based
on the time restrictions attached to them.
For example, an open beta
version only lasts for a weekend, so on Monday, you won’t be able to
access that game.
- Fraudulent Code Revocation: If you used a retail code to
activate a game and it is no longer in your library, the code was likely
removed because it was reported as fraudulent by the developer. In this
scenario, please reach out to the retail location you purchased the game
from for assistance.